Engineer Desktop Support

Leen Kumar B

Location: Chennai.

Email id: ***********@*****.***

Mobile: +91-805*******

LinkedIn: www.linkedin.com/in/leen-kumar-733bb3144 CAREER OBJECTIVE:

Looking for a challenging career which demands the best of my professional ability in terms of, technical and analytical skills and helps me in broadening and enhancing my current skill and knowledge.

Summary of Skills:

Passionate, diligent and focused Engineer with 3years of experience as a System Support Engineer.

Proven ability to successfully handle routine network operations such a troubleshooting issues pertaining to user access management, Chip Level Service, software installation, All Data Card Installation, system backup, Anti-Virus Update and printer setup & Installation.

Ability to work successfully in fast-paced IT environment, independently and as a part of large teams.

TECHNICAL SKILLS:

Hardware Supporting & chip level Servicing

All Laptop and Desktop, Server Assembling & Disassembling.

Laptop & Desktop Chip Level Servicing for All Brands and Identifying the problem of the Systems.

Board Level Circuit Identify the Flow of voltage to check the MultiMeter.

Good knowledge of Replace the All Parts in laptop and Desktop, Server. Windows

Remote Desktop Support for the windows users in Organization.

Software installation and Troubleshooting like Administration of DNS, DHCP, and Active directory troubleshooting.

Back-up and restore of all critical resources including router & switches IOS, Outlook, DHCP, DNS.

Basic knowledge in SCCM and CISCO Switch level VLAN segment changing.

Knowledge in Router Configuring Like OSPF, RIP.

Professional Experience:

Organization : GBS Systems and Services Pvt Ltd.

Designation : Chip level Service Engineer.

Period : Jun 2015 to May 2017

Organization : New Wave Computing Pvt Ltd Chennai. Designation : Onsite Engineer

Period : Jul 2017 to 2018

Client Organization: Cognizant Technology Solution Pvt Ltd Chennai. Designation : LENOVO AUTHRIZED SERVICE PROVIDER (Tech ID: NC1308519) Period : Jul 2017 to Sep 2018

Organization : Pyramid Business Systems.

Designation : System service engineer

Period : Oct 2018 to May 2019

Organization : Regenersis India Pvt Ltd. (CTDI company) Designation : senior service engineer

Period : Sep 2019 to May Present

ROLES & RESPONSIBILITIES:

Expertise hands in troubleshooting of Computer hardware related problems such like UPS, SMPS, Printer and Drivers Installation.

Analyzing & Rectification Login, booting issues, Bit locker and TPM issue.

Remote Management, Recovery and backup of system.

Creating and assigning users and groups and manage user rights and security.

Proficient with network hardware such as hubs, routers, servers and cabling

Install and maintain anti-virus, firewall and security.

On-site and remote for technical support for all users

All Operating systems (Windows Xp/7/8/8.1/10/Mac/Linux).

Supported Printers and Print management.

Troubleshooting network connectivity (WLAN,VLAN) issues.

Escalating relevant customer issues to the technical specialists and ensuring speedy resolution of the issues.

Managing Active Directory Services on Windows 2012 R2 Domain controller.

Day-to-day support for all Assembled & Branded systems. EDUCATION:

Diploma in computer Technology - Central polytechnic college Chennai,2015 Aggregate- 88% SSLC - Govt High School Indiravanam,2010 Aggregate-75%. Hobbies:

Mems creating, playing cricket.

Personal details:

Father’s Name : BooBalan M

Address : 306, Road Street, Indiravanam, Thiruvannamalai. Languages : English, Tamil.

Nationality : Indians

Gender : Male

Declaration:

I do hereby declare that all statements made in this application are true & to the best of my knowledge.

Place:

Date: (LEENKUMAR B)

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