Sales Customer

Location:

Posted:

November 01, 2020

Carol Ann Haff E-mail: **********@*****.***

SUMMARY/PROFILE

Forward-thinking executive and dedicated professional with extensive experience in the luxury retail industry. Solid

team player with an outgoing, positive demeanor and proven skills in establishing rapport with high-net worth and

ultra-high net worth clientele. Motivated to provide the best customer experience and contribute to company success.

Specialize in quality, speed and execution. Articulate, energetic and results-oriented with exemplary passion for

developing relationships, cultivating partnerships and growing businesses.

AREAS OF EXPERTISE

e High Performing & Quality Focused e High Impact Sales © Contract Negotiations

e Customer Relations e High Net Worth e High Stakes Presentations

e Team Building & Engagement © Cost Management e Brand Marketing

PROFESSIONAL EXPERIENCE

Brooks Brothers, Long Island, NY May 2016 — July 2020

_ Associate

e Consistently ranked in the top tier of all sales associates, exceeding quota by 12% in FY2018 and 15% in

FY2019.

e Fostered a robust, sustainable network of buyers, leveraging strong listening, presentation and closing skills

to optimize sales results.

Developed, implemented and marketed to generate customer excitement about new collection, designer

borations, company exclusive merchandise and sales events.

an unwavering commitment to customer service, adding new customers while maintaining

n service levels with existing accounts.

‘Catering, Mineola, NY February 2012 — Present

Officer

culinary operations for entertainment, sporting and customer events.

pects of event coordination and execution.

event managers to ensure a high level of catering services, before during and after events.

pment maintenance and ordered new equipment when necessary.

October 2007 — January 2012

September 1986 — December 1998

tive Vice President of Marketing in all aspects

d updates, for the preparation and distribution