Customer Service

SUMMARY

SKILLS

EXPERIENCE

KELLY ANNE LOUD

** ***** **, **** ******, NJ 07052 H: 201-***-**** ******@***.*** Demonstrated the ability to complete tasks accurately despite interruptions and competing demands. Self-motivated and dependable while achieving high performance with minimal supervision. I have excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Excellent communication

Quick learner

Time management skills

Client-focused

Excellent with kids

Results-oriented

Microsoft Office

09/2003 to 01/2019 Business Care-Advanced tech Support Representative AT&T MOBILITY LLC. PARAMUS, NJ

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Generated leads for new sales through telephone and email contact with customers.

Built customer confidence by actively listening to their concerns and giving appropriate feedback.

Communicated information to customers about product quality, value and style.

Offered direction and gave constructive feedback to motivate team members.

Educated customers on product and service offerings. Guaranteed positive customer experiences and resolved all customer complaints.

Recommended and helped customers select merchandise based on their needs.

Confirmed that appropriate changes were made to resolve customers' problems.

Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Developed empathetic client relationships and earned reputation for exceeding sales goals.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Resolved product issues and shared benefits of new technology. Offered exceptional customer service to differentiate and promote the company brand.

Sought opportunities to up-sell and add-on additional merchandise. Built and maintained effective relationships with peers and upper management.

EDUCATION AND TRAINING

Trained new employees on company customer service policies and service level standards.

Helped customers select products that best fit their personal needs. Informed customers about sales and promotions in a friendly and engaging manner.

Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Attended weekly team meetings each month to voice concerns and offer constructive feedback to others.

Resolved product or policy issues and shared benefits of new technology. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

1991 COMPUTER OPERATIONS

THE CHUBB INSTITUE Jersey City, NJ

1988 Bachelor of Arts: ENGLISH LITERATURE

New Jersey City University Jersey City, NJ

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