Front Desk Assistant

Luis A Suarez

*** ******* *** **** 407-***-****

Kissimmee, FL 34744 ******@*****.***

OBJECTIVE

To secure a position with a well established organization with a stable environment that will enable me to use my strong organizational skills, educational background, and ability to work well with people to build a lasting career.

EDUCATION

University of Central Florida Orlando, Florida

Bachelor of Arts in Psychology

Valencia Community College

Radiologist Program (currently attending)

VOLUNTEER WORK

Celebration Hospital Orlando, Florida

Patient care assistant in the ICU department

SKILLS

Proficient with computers and most technical devices

Quick study

Fluent in Spanish

WORK EXPERIENCE

Advance Auto parts, St. Cloud, Florida

Assistant Manager March 2015 - April 2019

Provide outstanding customer service in person and over the phone

Greet customers on arrival and provide information regarding merchandise and any special offers

Quickly answer phone calls to assist with any questions with the most up to date information.

Compile reports relevant to customer accounts, purchase history and warranty information both manually and electronically

Doubletree by Hilton: Orlando, Florida

Front Desk Associate August 2014 - February 2015

Professional customer service in person and over the phone

Resolve any issues a guest may have while upholding company policies

Be aware of any local events and be able to list all dining options for guest

Sheraton Vistana Villages, Starwood Hotels and Resorts, Orlando, FL

Front Desk Agent December 2012 - April 2014

Greeted customers upon entrance with enthusiasm and a warm welcome

Assisted customers over the phone regarding property operations, amenities, and events

Customer Service Researched, calmly and rapidly resolved client conflicts to prevent loss of key accounts.

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

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