Manager Store

* **** *** ****** ** Resume ****

Committed To Help Build Better Organizations…

EXPERIENCE

May 2019 – Present

Far Eastern University (FEU)

Information Technology Services

Nicanor Reyes Street ( formerly Morayta ), Sampaloc, Manila Chief Information Officer & Head, Information Technology Services o Lead the overall IT Services execution in the Manila and Makati Campus of Far Eastern University; servicing approximately 14,000 students and 600 employees and faculty members. o Oversee the implementation and support of the university enrolment system, accounting system, collaboration and work tools, legacy IT systems and learning management system through a hybrid deployment and support structure via internal teams and third party partners. o Establish effective close working relationships, IT support and guidance, and effective collaboration with the IT teams of other FEU subsidiaries ( FEU Institute of Technology, FEU Cavite, FEU Roosevelt, Edustria, FEU Senior High School ) with a combined student population of approximately 18,000.

o Performs other tasks assigned by the management.

● Reports to the President and Chief Operations Officer of the Far Eastern University. October 2018 – May 2019

Jollibee Worldwide Services, Business Support Services, Business Technology Philippines, Jollibee Plaza, F. Ortigas Avenue (Formerly Emerald Avenue), Pasig City Head, Enterprise Work Tools and Mobility

o Oversee the overall IT Service Management reporting and third party partners’ execution of Main Office and Support units help desk and desk side services. o Oversee the implementation and support of the productivity and collaboration tools for main office and support units with at least 4,000 users. o Oversee the proper IT Asset Management services for main office and support units.

● Reports to the Head of IT Operations, Business Technology Philippines, Jollibee Worldwide Services. September 2017 – September 2018

Jollibee Foods Corporation, Business Support Group, Corporate Information Management, Jollibee Plaza, F. Ortigas Avenue (Formerly Emerald Avenue), Pasig City VICTORINO T. TOLOSA II

Block 4 lot 5b, Greenvale 1, Marcelo Green Village, Paranaque City, Metro Manila, Philippines

091*-***-**-** ***********@*****.***

2 Page Vic Tolosa II Resume 2020

Head, IT Account Management – JFC International Operations and JFC Corp. Quality Management and Corp. Design Center

Head, Main Office Support and Productivity Tools Services

● Head of the Corporate IT Account Management group engaging with various JFC Business units and Corporate Units:

o JFC China, EMEA and North America

o JFC Corporate Quality Management Division and JFC Corporate Design Center

● Head of Main Office and Support Units Support and Productivity Tools Services o Oversee third party partners’ execution of help desk, desk side and productivity and collaboration tools for main office and support units with at least 3,500 users.

● Reports to the Vice-President for JFC Corporate Information Management. Jollibee Foods Corporation, Business Support Group, Corporate Information Management, Accounts Management

Jollibee Plaza, F. Ortigas Avenue (Formerly Emerald Avenue), Pasig City

● July 2016 – August 2017

Head, IT Account Management – JFC International Operations and JFC Corp. Quality Management and Corp. Design Center

Jollibee Foods Corporation, Corporate Services - Information Management, Accounts Management

Jollibee Plaza, F. Ortigas Avenue (Formerly Emerald Avenue), Pasig City

● November 2013 – July 2016

IT Account Management Head – JFC International Operations and Red Ribbon Philippines

● January 2012 – October 2013

IT Account Manager

Jollibee Foods Corporation, Information Management Division, Jollibee Center, San Miguel Avenue, Pasig City

● March 2007 – December 2011

IT Project Manager, Store Systems and Support Group

● June 2004 – February 2007

IT Senior Store Applications Specialist

● January 2002 – June 2004

IT Store Systems & Support Specialist

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Jollibee Foods Corporation

Jollibee Plaza, Emerald Avenue, Pasig City

● May 1999 – December 2001

Opening Team Manager, Store Operations, Regional Business Unit- Mega Manila Jollibee Foods Corporation

Jollibee Center, San Miguel Avenue, Pasig City

● February 1998- May 1999

Restaurant Store Systems Administration Specialist, Systems Department, Engineering Division Jollibee Foods Corporation

Jollibee Center, San Miguel Avenue, Pasig City

● July 1997 – Feb.1998

Store Officer-In-Charge, Store Operations

Jollibee Foods Corporation

● October 1995 – July 1997

Assistant Store Manager II, Store Operations

Jollibee Parksquare 1, Ayala Center, Makati City

Freemont Foods Corporation ( a subsidiary of Jollibee Foods Corporation)

● April 1993 – September 1995

Shift Manager, Store Operations

Jollibee Naga City, Camarines Sur

EDUCATION

December 2017

De La Salle University, Manila

Graduate School of Business

Master in Business Administration

● Vice President 2004 Student Forum -Makati Campus

● Member – 2009 - 2010 DLSU MBA Bowling Team

● Team Captain - 2011 DLSU MBA Bowling Team

March 1993

University of Nueva Caceres, City of Naga

Bachelor of Arts in Political Science

● Pres. Jaime Hernandez (Academic-4th Place) Scholar – First Year

● Arts and Sciences Student Council Officer 1989 - 1992

● Chairman Student Council - Election Committee 1992-93 4 Page Vic Tolosa II Resume 2020

TRAININGS AND SEMINARS

Leadership and Management

2018

JFC Leadership Forum, October 2018 – Jollibee Plaza, Pasig City, Jollibee Foods Corporation and Harvard Business School Coaching for Leaders, September 2018 – Jollibee Plaza, Pasig City, Jollibee Foods Corporation 2016

JFC Leadership Forum, August 2016 – Jollibee Plaza, Pasig City, Jollibee Foods Corporation and Harvard Business School 2009

Breakthrough Coaching, Visions & Breakthrough International 2008

Performance Coaching for Leaders, Jollibee Worldwide Services 2001

Performance Coaching & Counselling Skills, Career Systems Inc. Assertive Communication, Impact Consultancy Group

Franklin Covey

● What Matters Most

● Seven Habits of Highly Effective People

2000

Jollibee Foods Corporation

● Performance Management System

● Total Quality Assurance

● Presentation Skills

● Store Inventory Management

1999

Jollibee Foods Corporation-

● Targeted Selection Seminar

● Systematic Managerial Analysis

Technical

2013-2015

Training for technical professionals, Gartner Research 2009

Tran sight POS System Training, Cuscapi Berhad (Malaysia) 2005

PC Troubleshooting and Networking, Phoenix One Inc. Microsoft Visual Basic 6.0, MIS Net Education Inc. 2003

The Power of Visual Communications (MS Visio Training), Microsoft Philippines o 1998 Basics of Kaizen, Kaizen Management Systems, Inc.

Project Management, Kepner/Tregoe Management

Jollibee Foods Corporation

-Store Planning & Design Standards

-Food Service and Cleanliness Appreciation Seminar Store Operations, Sales and Customer Services

2000

Effective Selling Skills, AFV Consulting Group

Creating Value for Customers, Performex Incorporated 1997

Quality Service Leadership Seminar, Guthrie/Jensen Management Consultants Jollibee Foods Corporation

1997

● Store Maintenance Seminar

● Cleanliness & Sanitation Seminar

● Effective Employee/Employer Relations Seminar

1995

● Crisis Management Seminar

1994

● Interaction Management Seminar

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1993

● Basic Operations Training Program (Batch Top Notcher) VOLUNTEER WORK

● Volunteer & support work: Jollibee Group Foundation, Hands-On Manila

● Secretary – Board of Directors: Jollibee Foods Corporation – Multi-Purpose Cooperative – until 2019 PERSONAL

● Date of Birth : September 19, 1972

● Civil Status : Married

● Nationality : Filipino

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