Customer Service System Administrator

NAOMI.W.MUGO

**** ******* *****, ** ******* NC **610

**********@*****.***.919-***-****

SUMMARY

Entry level IT professional pursuing CompTIA and Microsoft certifications. Skills in routing and switching,computer configuration and Linux.In terms of soft skills can respond to problems in timely manner,posses above average customer service abilities. Desires to use hands to resolve technical issues with computer/laptop and maintenance services, repair and upgrade. Knowledge of window 7,Active Directory and other operating system and can effectively collaborate with team member who also work independently

TECHNICAL SKILLS

.TCP/IP -LAN/WAN -Router and switches

.Ethernet -PC Hardware &OS System -Internetworking

.OSI Model -Networking Design -Telecommunication

SKILL COMPETENCIES

.Exposure in installing operating systems and softwares

.Utilized tools like, Command line, Ping, Tracert, Personal Firewall, Networking Settings and control Panel.

.Knowledge of Basic and Advanced device security, device mobility and cloud services

.Knowledge of TCP/IP along with local area and wide area networks (LAN. WAN) internally

WORK EXPERIENCE

.Wakemed Hospital – Raleigh, NC 2015-

.MHT

Present

Data documention

.Ensure basic needs of the clients are being meet.

.Assist clients with activities of the daily living

.Transport the clients to the different facility

.Provide customer service via telecommunication to ensuring accuracy satisfaction of the clients.

Elster electrical company-Raleigh NC 2010-2013

-Meter calibration and test the functioning

-customer services support

-Ensure issues are identified,tracked,reported on and resolved in a timely manner Data Document request,characteristics and solution EDUCATION

MycomputerCareer, Raleigh NC March,2018 To Present Information Technology System Administrator. Certifications earned :Linux, MTAs security fundamentals, Mobility.a

s, Window 10, CompTIA Server+. Certifications in progress;CompTIA A+.Network+

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