Santanu

Goswami

**/**/****

Indian

santanugoswami816@gmail.

com

Tollygunge, Regent Estate,

Bijoygarh,, Kolkata 700092,

India

+91-760*******

PROFILE

Ambitious, hardworking and head strong; Looking

for to an opportunity to work with an esteemed

organisation to enhance my capabilities, personal

skills as well as to serve my organization to

enhance my capabilities, personal skills, as well as to serve my organization in the best way with

sheer determination and commitment.

EDUCATION

English Hons. 05/2010 – 03/2013

Burdawan University, Kolkata, Kolkata, India

Hotel Management 04/2014 – 03/2017

Institute of Hotel Management, Catering

Technology and Applied Nutrition, Kolkata,

Kolkata, India

WORK EXPERIENCE

Industrial Trainee 08/2015 – 04/2016

The Park, Kolkata, Kolkata, India

Answered inquiries about hotel and

surroundings.

Extensive training in all departments,

including Fnb service, Fnb production, house-

keeping, front office operations, back office

operations and training and development.

Management Trainee 06/2017

The Raintree Hotels, Chennai, Chennai, India

Active participation in reservations

department learning activities whilst on shift.

Accelerated organizational capabilities and

self sufficiency through creation of

documents/spread sheets, arrangements for

appointments and weekly calendar deadlines.

Accepting an subsequent resolution of client

complaints.

Checked in guests, illustrated hotel policy,

clearly provided information about the area,

transportation, tourist attractions restaurants,

booked cabs and tours for the guests.

Compute bills and take payments.

Supervisor 10/2017 – present

Apeejay Surrendra Park Hotels Ltd, Kolkata,

Kolkata, India

Be responsible to setup and implement Front

Office standard operations and procedures.

Supervise activities of the reception, carefully

scrutinizing bills, supervising checkouts and

functioning as the senior cashier.

Assisting the Duty Manager operate shifts

smoothly.

Assisting accounts in closing pending folios of

guests.

WORK EXPERIENCE

Supervise and participate in all activities

related to the process of rooming hotel guests.

STRENGTHS

Helpfulness Hardworking

Positive attitude Adaptable

SKILLS

Languages

English

Bengali

Hindi

Tamil

Software

Opera

IDS

Protel

ACHIEVEMENTS

National certificate in modular employable

skills

Participated and won certificates for debating,

acting and art in various inter/intra-school

competitions.

HOBBIES

Feeling the

music

Every kind of

sport

Painting

g

Traveling

Contact this candidate