Engineer Engineering

RITHIKA ASHOK

Phone: +91-988*******

Email: *********@*****.***

Career Objective

To be associated with your progressive organization with a dynamic work sphere in order to extract my inherent skills as a Professional, to further the organization’s objectives and also attain my career targets in the process.

Professional Experience

From Feb 2018- Till date, working with Concentrix Technologies IND PVT LTD as Senior Operations Representative.

Enterprise Technical Support Engineer – Symantec Endpoint Protection.

Roles and Responsibilities:

Supporting customers using ticketing tool (Salesforce and Wolken) via emails, inbound and outbound calls and chat

Diagnose and troubleshoot technical issues on security software and product configuration for business users

Establishing remote sessions to identify and resolve issues

Talk to clients by asking them targeted questions to understand the root of the problem and follow up in a timely manner with necessary action plans

Collecting and analyzing logs using appropriate tools like SymDiag, ProcMon and Wireshark

Follow up with clients to ensure the issue is resolved and systems fully functional after troubleshooting

Refer to internal database or external resources to provide accurate solutions

Properly escalate unresolved issues to appropriate internal teams

Ensure all the issues are properly documented

Identifying recurring issues and providing input to development teams

Maintain jovial relationship with clients

Educational Qualification

Degree

Institute

Board

Year of completion

B.E (ECE)

DMI College of Engineering

Anna University

2017

HSC

PSBB Millennium School

CBSE

2013

SSLC

Indian School Muscat

CBSE

2011

Technical Skills

Working knowledge of various ticketing tools

CCNA

MSCA

AWS

VmWare

Basic knowledge in C++ and Python

Basic knowledge in SysInternal tools

Working knowledge of Endpoint Protection

Personal Skills

●Excellent Communication skills

●Ability to work under pressure

●Adaptive and Flexible

●Problem solving

●Organized

●Self-motivated

Personal Details

Father’s Name : S.Ashok

D.O.B : 07-07-1995

Gender : Female

Nationality : Indian

Linguistic

Proficiency : English, Tamil, Hindi

Address : Flat F1, Plot no. 60

Regal Wood Apartments

APN Nagar, Selaiyur, Chennai 73

Declaration

I hereby declare that the particulars and facts stated herein above are true, correct and complete in all aspects to the best of my knowledge and belief.

Rithika Ashok Place: Chennai

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