Desktop Support Engineer

KARTHICK. G

Mobile : +91-994*******/995-***-****

Email : ***************@*****.***

OBJECTIVES AND SUMMARY

I am seeking an open IT projects profile, where I can make significant contributions to a company’s immediate and future goals with use of my 5+years of experience in IT Support and application support profile, I am highly motivated to work in any IT domain with solid knowledge and quick learner with my own ability. PROFESSIONAL EXPERIENCE:

• Having an overall experience of 5+ Years in IT support and Technical support.

• Having an experience in Application support project and web applications.

• Received help tickets from users and delegated tasks to appropriate departmental personnel.

• Provided on-phone and online support for users of production communication network to effective operation of IT resources.

• Delivered troubleshooting solutions to team and console operators experiencing difficulties with software, hardware, and network connectivity.

• Drove enhanced performance figures for IT team and department to meet stated management expectations and relevant standards.

• Hands on experience of Handling Customer support within SLA and escalations handling.

• Hands-on experience in Switching Technique. (VLAN, VTP, STP etc.,)

• Experience in the field of Networking in Windows based systems including LAN and WAN.

• Managing IOS Files and License Management.

• Knowledge about OSI model, TCP/IP, Network elements, IPv4 Addressing, IPv6 Addressing, Subnet concept, VLSM, CIDR concepts, routing protocols. (RIP, OSPF, BGP etc.)...

• Knowledge about AWS Cloud Computing basics concepts like S3, Cloud watch, EC2. CERTIFICATIONS

• Certification in BSNL Certified Network Engineer (BCNE) – BSNL.

• Completed training for CCNA Course - Cisco Network Engineer

• Completed training for AWS Cloud Computing

KEY SKILLS:

• Tight VNC, Kaseya Ticketing Tool, CMS Ticketing tool, Service Now

• Linux Basic Commands

• Subnetting, IPV4 and IPV6

• AWS Cloud Computing Basic Concepts- EC2, VPC,EBS,EFS, S3

• Cisco Routers : 2811, 3845, 7613-s, ASR 9010.

• Cisco Switches : 6500, 4500, 3750, 3560

WORK EXPERIENCE

Nokia Solutions and Networks, Chennai, TN Jul 2019 – Till now Pay Roll: Tenjumps Softtech Pvt Ltd

IT Network Engineer

• Work in a 24 X 7 Environment (OSS) and carry out the troubleshooting on Networks and Application supports.

• Analysing, troubleshooting and correcting technical support problems remotely and on-site.

• Provide Level-1/2 support and troubleshooting to resolve user’s technical related issues.

• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the IT infrastructure.

• Troubleshoot VPN connectivity issues, analyse, debug and diagnose packets and logs.

• Coordinate with vendors to resolving the IT support related issues.

• Escalate and engage needed resources to resolve issues.

• Shift report generation on daily issues handled / escalated in the form of Daily reports.

• Ensure earlier resolution to the issues to meet SLA.

• Generation of various weekly & monthly reports.

Kal Radio Ltd., Salem, TN Apr 2018 – Nov 2018

IT Network Engineer

• Worked in Radio Transmission and Broadcasting Monitoring System.

• RCS software Troubleshoot and support has given to users.

• Network management system- Monitoring of all the Network elements reports analysis and troubleshooting.

• Intercepting, Monitoring, Analysing and debugging of Broadcasting and network and software applications aspects.

• Manage Network devices and configure Switches and Routers configuration

• Assigning IP to Users and troubleshooting Network and software applications related issues

• Desktop support – installation, configuration and troubleshooting, Client related problems on OS, Application and Anti-Virus management, Diagnose hardware and software problems, and replace defective components

C-DOT., Bangalore, KA Sep 2017 – Mar 2018

Pay Roll: Xeam Ventures Pvt Ltd

IT Network Support Engineer

• Network management system- Monitoring of all the Application related elements reports, analysis and troubleshooting.

• Given L1 Support for CMS Applications to customer end with in SLA daily, and generate reports for management.

• To testing the applications, and debug, analyse, troubleshooting the applications.

• Operate Bio Metric systems and testing monitoring has been done daily basis and report to management.

• Configuration, Testing and Troubleshooting PIC Card issues. Measure bandwidth respect from all sites to server and reporting.

• Verification of Hardware, Installation and implementation of Hardware and Software (including OS, Applications, Databases)

• End to End connectivity, Configuration & Integration with CMS through BSNL Back Bone for PAN India. TITAN COMPANY INDUSTRIES LTD., Bangalore, KA Jan 2017 – Sep 2017 Pay Roll: ACCEL FRONTLINE LTD

Network / Desktop Support Engineer

• Manage Network devices and configure Switches and Routers

• Assigning IP to Users and troubleshooting related issues, Run and configure network devices, troubleshooting the connectivity issues

• Provide technical support to over 800 users in remotely using Tight VNC, Kaseya or phone system

• Desktop support – installation, configuration and troubleshooting, Client related problems on OS, Application and Anti-Virus management, diagnose hardware and software problems, and replace defective components

WIPRO LIMTED., Chennai, TN Dec 2015 – Sep 2016

Network / Desktop Support Engineer

• Assigning IP to Users and troubleshooting Network related issues, Run and configure network cables, troubleshooting connectivity issues

• Desktop support – installation, configuration and troubleshooting, Client related problems on OS, Application and Anti-Virus management, Diagnose hardware and software problems, and replace defective components

• Verified network connectivity, Internet access, third party applications, e-mail, TGA-TV and sound, software version, news and limit alerts for each PC, and set up network printers. TATA INTERACTIVE SYSTEMS Nov 2014 – Jun 2015

Pay Roll: 2COMS CONSULTING PVT LTD., Kolkata, WB

System Admin

• Desktop support – installation, configuration and troubleshooting, Client related problems on OS, Application and Anti-Virus management, Diagnose hardware and software problems, and replace defective components

• Verified network connectivity, Internet access, third party applications, e-mail, and set up network printers EDUCATION

• The Gugai Higher Secondary School SSLC with 89.4% 2003-2004

• Rajaji Institute of Technology DEEE with 86.5% 2004-2007

• Narasu’s Sarathy Institute of Technology B.E (CSE) with 73.2% 2009-2012 PERSONAL PROFILE

Father’s name : Gopal

Date of Birth : 15-FEB-1989

Nationality : Indian

Marital status : Single

Languages : Tamil and English

Address : 10/425, 1st Main Road, Babu Nagar, Medavakkam, Chennai- 600100 Date :

Place : Karthick.G

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