Desktop Support Engineer

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A. VIVEK CHANDER

Regional IT Executive

Address Chennai, TN, 600069

Phone 999-***-****

E-mail ************.**@*****.***

LinkedIn https://www.linkedin.com/in/vivekchander- a-1135b91

Senior Regional IT Executive and outstanding performer in Desktop Support and Asset Management within Fabindia. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of Retail business. Recognized for inspiring management team members to excel and encouraging creative work environments. Skills

TCP/IP protocol

Network security

Switches and routers

Technical analysis

Firewalls, VPNs and security products

SonicWALL

Network infrastructure administration

Operating systems

Troubleshooting

Firewalls

Hardware and software installation

Technical Support

Remote Diagnostics

Application installations

Windows Operating System

Local Area Networking

TCP/IP

Desktop support

MS Office

Technical issues analysis

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Work History

2013-05 -

Current

Regional IT Executive

Fabindia Overseas Private Limited, Chennai, Tamilnadu

Resolved downtime problems, improved operations and provided exceptional client support.

Completed reports detailing network and systems performance, costs and downtime issues.

Designed and evaluated WAN and LAN connectivity technologies.

Resolved issues and escalated problems with knowledgeable support and quality service.

Monitored networks and network devices to resolve technical problems quickly.

Collaborated with outside departments to implement system-wide improvements.

Performed root cause analysis and general troubleshooting.

Removed malware, ransomware and other threats from laptops and desktop systems.

Configured hardware, devices and software to set up work stations for employees.

Maintaining and Auditing for all assets and software with kavworks.

Installation, configuration and troubleshooting of various applications and hardware.

Knowledge of video conferencing applications such as Zoom and Google Meets.

Knowledge of computer networking and operating systems.

Using TeamViewer and any desk of remote support for systems and Server. 2009-08 -

2013-04

SYSTEM ENGINEER

HUNCH COMPUTERS, Chennai, Tamilnadu

Delivered technical sales presentations to prospects and presented benefits and value of insurance products.

Coordinated with systems partners to finalize designs and confirm requirements.

Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.

Provided authorized users with technical support and advice regarding proper use and functionality of equipment.

Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.

Configured hardware, devices and software to set up work stations for employees.

Boosted network, system and data availability and integrity through preventative maintenance and upgrades.

Removed malware, ransomware and other threats from laptops and desktop systems.

Performed encryption, firewalls and patch management to implement and maintain

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system security.

Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.

Documented all transactions and support interactions in system for future reference and addition to knowledge base.

2008-07 -

2009-07

HARDWARE ENGINEER

INFOCOM SYSTEMS, Tirunelveli, Tamilnadu

Investigated hardware product issues involving materials and software and devised solutions.

Consulted with network engineering staff to evaluate hardware and software requirements for new system development.

Researched complex technical issues and provided resolutions.

Participated in internal audits of quality management system.

Monitored systems in operation and input commands to troubleshoot areas such as software and hardware.

Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Removed malware, ransomware and other threats from laptops and desktop systems.

Education

2005-06 -

2008-04

Diploma

Senthilandavar Polytechnic College. - Tenkasi

Graduated in 75% of Class

Majored in Diploma Computer Engineering

Languages

TAMIL

English

Additional Information

Technical Qualifications:

Advance diploma in hardware and networking studies in CSC computer education. Networking with cisco routers studies in SANSBOUND solutions pvt ltd (CCNA) Networking with Microsoft Products studies in SANSBOUND solutions pvt ltd (MCITP).

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