Contact

+639******** (Mobile)

adhept@r.postjobfree.com

www.linkedin.com/in/ian-

d-13a7b6b (LinkedIn)

Top Skills

Troubleshooting

Network Administration

Network Security

Languages

English

Filipino (Native or Bilingual)

Certifications

NSE1 Network Security Associate

NSE2 Network Security Associate

NSE3 Network Security Expert

ITIL Foundation Level

Ian Dacasin

Technical Services Manager at Velocity Technology Limited Makati

Summary

- IT Executive who is into Software and Hardware Technology and Services with over 14+ year’s solid experience in IT infrastructure, fast-paced environment, BPO and Shared Services, Managed IT services/Manage Service Provider (MSP) based Multinational company.

- Led several site deployment from planning, execution up to delivery with aggressive time frame on a cross functional project teams in various multinational organization.

- Technically sophisticated and a Management professional with a pioneering career reflecting strong leadership qualifications coupled with “hands-on” networking expertise and systems engineering.

- Specialized in several Infrastructure Technologies such as LAN/ WAN Management, System Engineering, Cloud Computing, NOC, SOC and Service Desk Operations.

- Performs Network Administration and Configuration using Networking appliance, Administers Site-to-Site Connection and Internal telecommunications.

- Administer, maintains, and upgrades network and server infrastructure, designs, implements and supports complex network and systems environments.

- Hands-on Working Experience in Several Firewall platforms like Fortinet, Sonicwall, Palo Alto, Cisco ASA, Juniper, Cisco Meraki PF sense and Next Generation Firewalls.

- Working Experience with Voice Networking such as Cisco Unified Communications platform and products like IP telephony, Video and Audio Conferencing, Contact Center Deployment, Site deployment, cloud solutions and handling Voice Recording platforms.

- Cloud Services like AWS and Azure, System Management such as Microsoft SCCM/SCOM, Service now, BMC remedy, Connectwise Automate/Manage.

- Strongly collaborative capable of working with different teams and project management.

Page 1 of 7

Experience

Velocity Technology Limited

Technical Services Manager

November 2018 - Present (1 year 11 months)

Hong Kong, Singapore, Manila, China

Information Technology & Services

Primary Responsibilities:

• Servicing External customers and Internal end users

• Managing complex Internal and Client IT infrastructure

• Managing day-to-day team operations, Tier3/Level 3 escalations and customer service relationships

• Architects, configures, deploys and supports network infrastructure relating to switches, routers, appliances and vendor services. Network Support, Network Administration and Management, Switching and routing

• Maintains corporate firewall configurations, Access list, Firmware Upgrade, Security Patches, Site-to-Site VPN, Remote Access VPN using different platform

• Coordinates all Internal / External IP Schemas, monitoring of Internet Services.

• Ensures optimized infrastructure performance using internal tools. Tracking of networking asset locations and associated maintenance contracts with service Providers and/or vendor

• Performs project leadership relating to Internal Project Request, Client Projects, Service Desk request and Escalation, and delivers a high level of quality assurance to services rendered.

• Resolves any issues related to networks and telecommunication by consistently troubleshooting and monitoring

• Maintain up time of Networks, monitor network errors, and maintain organizational efficiency.

• Supports application, services, hardware and network outage / service degradations response with a 7X24X356 on call commitment.

• Architects, configures, deploys and supports server hardware utilizing virtualization tools to ensure maximized application compliance to established RTO / RPO’s.

Delivers platforms that meet Operating System (OS) / Application and Support tiers.

• Monitors and tweaks systems to provide maximum performance, efficiency and resource utilization.

Page 2 of 7

Provides systems security relating to domain or admin users per job roles. NuWorks Interactive Labs, Inc.

IT Infrastructure Manager

April 2018 - November 2018 (8 months)

Manila

Worked at Nuworks Interactive Labs as Technical Manager who is in charge of the organization IT infrastructure covering Network Health Check and Analysis, Network Design and Implementation, Server Administration and Infrastructure and Skill sets upgrade. Manage and implement contingency and BCP/DRP SME Consulting Solutions

Founding Director - Infrastructure Services

December 2017 - April 2018 (5 months)

Pasig, National Capital Region, Philippines

- Co-founder and worked as IT director and Chief Technology Officer who Designed and Implemented SME Infrastructure

- Wholly responsible for IT Infrastructure Strategies, Client relation and Services.

- Manage and implement contingency and BCP/DRP. Authored IT and Security policy in compliance to best practices.

Omega Healthcare Management Services Private Limited Senior IT Manager - Infrastructure and Security

May 2016 - December 2017 (1 year 8 months)

Manila, Cebu, India

• Instrumental to the growth of operations and expansion of sites by establishing the best in class IT support, achieving exponential growth and reaching close to 1,000 employees with 800+ seats in 2 office locations.

• Reports to Country Manager (Philippines) and Senior IT Director (India) with the main office located in Bangalore.

• Prepare and Manage IT budget

• Manage staff work assignment, development and performance management

• Ensure that the IT operation is in compliance with all internal and external targets (such as SLAs, project deliverables and team performance

• Shared services between Manila, Cebu and India office locationa TSI - Transworld Systems Inc.

IT Country Manager - Infrastructure and IT Operations October 2015 - May 2016 (8 months)

Manila, USA

Page 3 of 7

• Manages the IT technical services in the Philippines office covering IT Infrastructure, Service Desk, Web Developers, Programmers and IT operations.

• Reports to the Chief Technology Officer with headquarters located in Wilmington, Delaware.

• Prepare and Manage IT budget

• Manage staff work assignment, development and performance management

• Ensure that the IT operation is in compliance with all internal and external targets (such as SLAs, project deliverable and team performance Wipro BPS

IT Regional Manager

June 2015 - October 2015 (5 months)

Manila, Cebu, India

• Spearheaded the transition from Hibu to Tata Consultancy Services (TCS).

• Manages the entire service delivery infrastructure and IT technical services in the Philippine office including the data center operations, LAN/WAN management, system engineering and technical support.

• Reports to service delivery head based in India and Philippines.

• Prepare and Manage IT budget

• Manage staff work assignment, development and performance management

• Ensure that the IT operation is in compliance with all internal and external targets (such as SLAs, project deliverable and team performance

• Managed IT services

Hibu

6 years

IT Manager

April 2015 - June 2015 (3 months)

Manila

• Pioneered the IT services team with 50+ seats and supported the growth of operations to more than 1,500 employees in 2 office locations.

• Reports to the vice president based in India and Philippines with the main office located in Reading, United Kingdom.

• Prepare and Manage IT budget

• Manage staff work assignment, development and performance management

• Ensure that the IT operation is in compliance with all internal and external targets (such as SLAs, project deliverable and team performance IT Assistant Manager

June 2014 - April 2015 (11 months)

Page 4 of 7

Manila

Scope of position is expansive and included departmental direction and full design, installation, engineering, implementation, support, training, administration and management authority for:

- LAN/WAN Network Services - Linux Systems Administration

- 24x5 Data Center Computer Operations - Help desk Operations

- Application Systems

- PC/Desktop Systems

POSITION DESCRIPTION: Describe the overall purpose of this position 1. Located in Manila office this position report and work closely with Sr IT Manager in achieving Service Level targets and provides IT team leadership such as customer support, production systems administration, backup management, processes and procedures development.

2. Perform with accuracy to help maintain and improve the YellAdworks Philippines IT quality of service.

3. This role is responsible in managing team effort in day to day IT customer support, network support, and network related systems administrations day- to-day operations such as basic troubleshooting and determining issues or problems.

4. Works directly with immediate superior in the development and execution of processes and procedures based on defined processes, and customer requirements.

5. Handle complex and difficult support tasks including research and development.

IT Officer/Lead (Network Operations)

March 2011 - June 2014 (3 years 4 months)

Quezon City, Philippines

• Troubleshoot LAN/WAN connectivity issues;

• Administer, maintains, and upgrades network infrastructure

• Troubleshoots routers, gateways, firewalls, and other networking infrastructure for LAN/WAN, including Internet connectivity.

• Implement agreed Operational Standards.

• Open/respond/track ticket issues and progress.

• Provide updates/reports to management as required.

• Perform proactive/scheduled support maintenance.

• Provide 24x7 On Call Support.

Page 5 of 7

• Responsible for the (CUCM) Cisco Unified Call Manager, maintenance of Cisco MSC 7845 Unified CM 7.0 Appliance and peripheral gateways.

• Responsible for the Cisco Unified IP Phone 7945.

• Responsible for the Firewall policy and Maintenance of Juniper Firewall SSG520M

• Responsible for handling Production user accounts via ISA server IT Technical Support Engineer

July 2009 - March 2011 (1 year 9 months)

Eastwood City

• Troubleshoot LAN/WAN connectivity issues;

• Administer, maintains, and upgrades network infrastructure

• Troubleshoots routers, gateways, firewalls, and other networking infrastructure for LAN/WAN, including Internet connectivity.

• Implement agreed Operational Standards.

• Open/respond/track ticket issues and progress.

• Provide updates/reports to management as required.

• Perform proactive/scheduled support maintenance.

• Provide 24x7 On Call Support.

• Responsible for the (CUCM) Cisco Unified Call Manager, maintenance of Cisco MSC 7845 Unified CM 7.0 Appliance and peripheral gateways.

• Responsible for the Cisco Unified IP Phone 7945.

• Responsible for the Firewall policy and Maintenance of Juniper Firewall SSG520M

• Responsible for handling Production user accounts via ISA server Pointwest

Network Engineer

July 2008 - July 2009 (1 year 1 month)

Makati, National Capital Region, Philippines

• Troubleshoot E1, LAN/WAN connectivity issues;

• Administer, maintains, and upgrades network infrastructure

• Troubleshoots routers, gateways, firewalls, and other networking infrastructure for LAN/WAN, including Internet connectivity

• Checks the logs generated by the antivirus server on a daily basis.

• Manages the cyberguard firewall and the snort intrusion detection and prevention system

• Designs, implements and supports complex network environments Samsung Electronics

Network and System Administrator

Page 6 of 7

June 2006 - July 2008 (2 years 2 months)

Calamba, Calabarzon, Philippines

• Wholly responsible for the VPN, LAN and server operations of the company, including supervision of 3-member technical support team;

• Oversees network connectivity, implementation, integration, and troubleshooting for servers, routers, access/core switches, storage devices, printers;

• Implements traffic filters using Standard and Extended Access-Lists on Layer 2 and Layer 3 switches;

• Interface with various local Telcos and overseas regional NOCs for circuit testing and improvements;

• Involvement in a number of initiatives related to the improvement of network services to meet corporate goals;

• Troubleshoot E1, LAN/WAN connectivity issues;

• Negotiates service contracts with circuit carriers;

• Administers internal telecommunications using VoIP facilities via E-1 connection serving 8 channels, manages 20 PSTN trunk lines;

• Configures workstations for TCP/IP-based LANs;

• Build and maintain documentation database of network topology;

• Proactively manages group of HP ML Proliant servers to ensure 100-percent server uptime;

• Performs installation, configuration of SAP R/3 for clients;

• Responsible for uploading ABAP programs, tables and configurations to SAP R/3 development and production servers;

• Managing user accounts in Windows 2000 server;

• Responsible for the creation of computer systems policies and guidelines;

• Performs routine daily and weekly server backups;

• Responsible for hardware and software acquisition.

• Controls communications facilities of the company.

• Extends support to end users.

Education

Colegio de San Juan de Letran

Bachelor, Information Technology · (2001 - 2006)

Cisco Networking Academy

CCNA Global Cybersecurity, Fundamentals and Operations · (2017 - 2018) Page 7 of 7

Contact this candidate