Front Office Desk
Resume:
Ruthlyn Cameron
Plantation, FL 33313
**************@*****.***
Professional Objective:
To obtain a challenging position in a progressive hospitality company, which will best allow me to utilize my strong interpersonal skills and experience.
Work Experience:
12/2019-03/2020 Broward County Clerk of Courts/PersonnelOne
Responsible for the timely and efficient gathering, reviewing, validating, certifying, completing and distributing of various reports, legal documents received for filing, scheduling hearings, recording, collections of fees, and auditing.
Audit and validate PreTrial cases.
12/2017-03/2020 Present Marriott Ft. Lauderdale North Front Desk/AYS
Assisted guest efficiently and professionally in all related functions, maintained high standards of service and hospitality and booked reservations, did check-ins and check-outs
Served as the main point of contact for all guest requests and needs, including answering calls, dispatching requests and following up to ensure satisfaction with result. Ensure handling all guest requests as well as taking guest orders.
Logged all guest requests or issues into computer (GXI), contacted appropriate individual or department and followed up with guest to ensure their request was met to their satisfaction
08/2014-05/2015 Broward County Clerk of Courts
Perform clerical duties
Answer inquiries from the general public regarding court appearances, trial dates, payment fees and RealAuction.
Audit and validate circuit civil foreclosure cases as well as family cases.
Explain procedures or forms to parties in cases or to the general public.
Responsible for the timely and efficient gathering, reviewing, validating, certifying, completing and distributing of various reports, legal documents received for filing, scheduling hearings, recording, collections of fees, and auditing.
05/2013-03/2014 LaQuinta Front Office Supervisor
Respond to all guests' requests, challenges, complaints and/or accidents presented at the hotel or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction
Responsible for administrative Front Office operations in the hotels effort to deliver financial profitability and customer service (check in and check out)
Responsible for Accounts Payable, making sure all deposits and invoices are paid in a timely and efficient manner.
Meet and greet guests and respond to their request and/or issues in a timely manner.
Responsible for providing supervision, scheduling, delivering recognition and rewards as well as recruiting, interviewing and training team members.
Ran the final audit reports after ensuring all revenue was in balance.
Education:
Johnson Wales University N. Miami Beach, FL
Associate of Science, Hotel Management May 2007
Computer Skills
Proficient in Microsoft Office (Excel, PowerPoint, Windows, Words), FIDELIO, FOSSE, MARSHA,NiteVision, Odyssey, PMS,RealAuction, SABRE, Sales Pro, Table Trac and Rezware. Type 35 pm.
References Available Upon Request
Contact this candidate