Miguel Aguilar Fiel

Reservation Associates

Organized, motivated and able to apply

time management and organizational skills in various environments. Determined to achieve business goals. WORK EXPERIENCE

Reservation Associates

Deployed Philippines Inc.

01/2019 – 04/2020 Ortigas Centre Pasig City, Philippines Sudima Hotels & Resorts – New Zealand

Achievements / Task

• Handling four (4) different 4.5 – 5 stars hotels.

• Handling airlines booking.

• Handling Wholesale FIT, Group FIT, Corporate, OTA's and GDS bookings across all Sudima Hotels.

Contact: Inez Hiku – 64-211-******

Central Reservation Associates – Booking Order

Purchase Order Coordinator (BOPO)

The Legend Hotels International Corporations

05/2017 – 11/2018 Mandaluyong City, Philippines

Hotel & Restaurant

Achievements / Task

• Handling five (5) different hotels.

• All payment concern across all payment gateway or payment channel for individual and corporate booking.

• Monitoring over payment for offsetting in corporate and individual booking.

• Minimal management of inbound and outbound telephone calls for inquiries and reservations concern.

• Coaching to Agent for performance issues or cascades.

• Conducting training in Reservations Department and for cross training in Front Office and Sales Department.

Contact: Ishmael Veran – 63-917-***-****

Central Reservation Associates – Agent

The Legend Hotels International Corporations

07/2016 – 04/2017 Mandaluyong City, Philippines

Hotel & Restaurant

Achievements / Task

• Handling five (5) different hotels

• Management of inbound and outbound telephone calls, all inquiries and reservations concern.

• Handling of all inquiries in all channel. (E-mail and Social Media)

• Processing of reservation for online booking across all OTA's.

• Graveyard Shift – One-man shift.

Contact: Sarah Jane Flores – 63-943-***-****

adhef2@r.postjobfree.com

+63-948-***-****

107 Rosal Street Hopeland Greenvalley

Subd. Molino 2, Bacoor Cavite, Philippines

ACHIEVEMENTS

Top in Quality Assurance (05/2017 – 11/2018)

Exemplary performance in Quality Assurance

SKILLS

EDUCATION

Bachelor of Science in Computer Science

Montessori Professional College International

06/2007 – 06/2012 Imus Cavite, Philippines

Courses / Major

• Programming Languages

• Information Management

• Logic Design

PERSONAL PROJECTS

Lynx Printing – 12/2019 up to Present

• Digital Printing for T-shirt.

• Creating new Designs.

Microsoft Excel, Outlook, Word & Power Point Preserntation Team Player Leadership and Creativity

Negotiation Flexibility Multitasking

Have a good analytical and problem solving skill

Problem Solving and Deciscion Making Computer Navigation Encoder – Accounting Staff (Sales and

Collection & Disbursement)

Abraham Holdings, Inc.

03/2016 – 07/2016 Makati City, Philippines

Accounting & Finance

Achievements / Task

• Creating Daily Sales and Collection Report for five (5) Hotels under Legend Hotels International Corporations.

• Processing of Disbursement Transactions.

• Processing of Accounts Payable.

• Processing of Accounts Receivable.

• Reconciliation of Accruals.

• Processing of Bank Reconciliation.

• Filing of bills, bank reconciliation, official receipts and adjustments from audit.

Loan Processor

Dr. Cash – The Emergency Money Specialist

08/2014 – 01/2016 Dasmariñas City, Cavite, Philippines Money Box Loan (MBL) – Australian Account

Achievements / Task

• Assessing all loans application from different branches based in Australia.

• Verifying the application form.

• Computing all expenses over income.

• Checking all the documents needed.

• Creating report to approve the loans

• Direct contact to the COO and to the Owner of the company regarding financial reports.

Customer Care Representative

Aegis People Support Inc.

08/2012 – 01/2014 Makati City, Philippines

Globe Wire line Broadband

Achievements / Task

• Management of inbound telephone calls for inquiries and billing concern.

• Processing of Change of Plan for Wire line Broadband.

• Processing of Plan Upgrade for Wire line Broadband.

• Managing Irate Callers due to billing concerns.

• Part of the team who will conduct “Revalida” for the newly hired. PERSONAL INFORMATION

• Age: 29

• Civil Status: Single

• Date of Birth: April 14, 1991

• Place of Birth: Bacoor, Cavite

• FB account: facebook.com/onisxzuka

• IG account: onisxzuka

• Linkedin account: linkedin.com/in/miguel-fiel-

91306b16a

LANGUAGES

• English

• Tagalog

VOLUNTEER EXPERIENCE &

ORGANIZATION

Cell Leader

Sons & Daughters – Campus Ministry

05/2009 – Present Imus Cavite, Philippines

Love God, love people, win souls and make disciples and to make every believer a leader of leader

Achievements / Task

• Nations Transformation

• Campus Revolution

Contact: Glenardo Villan – 63-956-***-****

Contact this candidate