Gordon S. Cooley

407-***-****

adhecy@r.postjobfree.com

Profile

Field Service Engineer

Highly trained and accomplished electronics technician with proven track record of success in providing field service support across multiple industries over 15+ years. Delivers superior customer service and achieves highest customer satisfaction. Ability to consistently resolve issues in a timely manner.

Key Competencies

Customer Satisfaction

Field Project Management

Calibration and Modification

Diagnostic Skills

Installation / Maintenance / Repairs

Customer Training

Process Improvement

Problem Resolution / Troubleshooting

Areas of Expertise

Hardware

Software

Electro-Mechanical

Pumps

Motors

Conveyors

LAN

PLC’s

Fiber Optics

Hydraulics

Pneumatic

24/7 Service

Work Experience

TPS Group, Downers Grove, Il. 5/2019 – 10/2020

Field Service Engineer (USA)

Installation, Service, PM's, on high speed 100% variable data ink jet printing systems.

Kornit Digital, Milwaukee,Wi. 2013 – 5/2019

Field Service Engineer ( USA)

Installing, Servicing and training on Direct to garment Printing systems for the apparel industry.

Advanced Pharmacy, Houston, TX. 2011 – 2012

Senior Florida Field Service Technician (Greater Orlando, FL)

Service on automated pharmaceutical dispensing machines located in assisted living homes. Providing 24/7 service.

GBC Acco Brands, Lincolnshire, IL. 2010 - 2011

Field Service Technician (Greater Orlando, FL)

Technician on document finishing equipment. Paper punch and drills, Comb binding, Paper folders, Laminators, paper cutters

Booklet makers, Shredders, Auto staplers.

Eastman Kodak, Rochester, NY.

Scitex, Dayton, OH. 2000 – 2009

Field Service Engineer (Orlando, FL; Columbus, GA; Dallas, TX)

Team leader on very large ultra high-speed 100% variable data ink jet printing systems and related equipment (Versamark), (Scitex),

(Verypress 400). Working with sales and other service personal to expand and maintain 30+-customer base in assigned territory.

EGP Inc., Orlando, FL. 1993 – 2000

Field Service Technician (Greater Orlando, FL)

Northern territory team leader on Mita copiers, Faxes and related equipment. Responsible for customer satisfaction in assigned area, inventory, cost reduction, preventive maintenance. Stayed under 10% call back.

SeaRay Boats, Palm Coast, FL. 1986 – 1990

Crew Leader Supervised 12 assemblers on 39 - 48 foot fiberglass sport yachts. Worked from blueprints and engineering department

revisions. Installed hardware, electronics, wiring harnesses, canvas, finish woodwork.

Education

Tampa Technical Institute, Tampa, FL. 1991 - 1993

A.S. Degree in Computer Engineering Technology

Electronics AC/DC

RF Communications

Digital Electronics

Microelectronics

Semi-conductor electronics

Microprocessor operations

Microcomputer operations

Technical mathematics and writing

Industrial electronics

Military

U.S. Navy Engineman (E-4) 1981 – 1984

Operated and maintained six (16,000 SHP) Alco diesel ship propulsion engines and three (750 Kilowatt) electrical generation plants, including preventive maintenance, overhaul, safe fuel and oil storage, record and log keeping, water purification and testing. 2 Sea Service Deployment ribbons, Navy Unit Commendation ribbon, Navy Expeditionary medal, and Humanitarian Service medal. Held Secret security clearance while in U.S. Navy reserves (1984 – 1986).

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