Engineer Service
Resume:
Gordon S. Cooley
********@***.**.***
Profile
Field Service Engineer
Highly trained and accomplished electronics technician with proven track record of success in providing field service support across multiple industries over 15+ years. Delivers superior customer service and achieves highest customer satisfaction. Ability to consistently resolve issues in a timely manner.
Key Competencies
Customer Satisfaction
Field Project Management
Calibration and Modification
Diagnostic Skills
Installation / Maintenance / Repairs
Customer Training
Process Improvement
Problem Resolution / Troubleshooting
Areas of Expertise
Hardware
Software
Electro-Mechanical
Pumps
Motors
Conveyors
LAN
PLC’s
Fiber Optics
Hydraulics
Pneumatic
24/7 Service
Work Experience
TPS Group, Downers Grove, Il. 5/2019 – 10/2020
Field Service Engineer (USA)
Installation, Service, PM's, on high speed 100% variable data ink jet printing systems.
Kornit Digital, Milwaukee,Wi. 2013 – 5/2019
Field Service Engineer ( USA)
Installing, Servicing and training on Direct to garment Printing systems for the apparel industry.
Advanced Pharmacy, Houston, TX. 2011 – 2012
Senior Florida Field Service Technician (Greater Orlando, FL)
Service on automated pharmaceutical dispensing machines located in assisted living homes. Providing 24/7 service.
GBC Acco Brands, Lincolnshire, IL. 2010 - 2011
Field Service Technician (Greater Orlando, FL)
Technician on document finishing equipment. Paper punch and drills, Comb binding, Paper folders, Laminators, paper cutters
Booklet makers, Shredders, Auto staplers.
Eastman Kodak, Rochester, NY.
Scitex, Dayton, OH. 2000 – 2009
Field Service Engineer (Orlando, FL; Columbus, GA; Dallas, TX)
Team leader on very large ultra high-speed 100% variable data ink jet printing systems and related equipment (Versamark), (Scitex),
(Verypress 400). Working with sales and other service personal to expand and maintain 30+-customer base in assigned territory.
EGP Inc., Orlando, FL. 1993 – 2000
Field Service Technician (Greater Orlando, FL)
Northern territory team leader on Mita copiers, Faxes and related equipment. Responsible for customer satisfaction in assigned area, inventory, cost reduction, preventive maintenance. Stayed under 10% call back.
SeaRay Boats, Palm Coast, FL. 1986 – 1990
Crew Leader Supervised 12 assemblers on 39 - 48 foot fiberglass sport yachts. Worked from blueprints and engineering department
revisions. Installed hardware, electronics, wiring harnesses, canvas, finish woodwork.
Education
Tampa Technical Institute, Tampa, FL. 1991 - 1993
A.S. Degree in Computer Engineering Technology
Electronics AC/DC
RF Communications
Digital Electronics
Microelectronics
Semi-conductor electronics
Microprocessor operations
Microcomputer operations
Technical mathematics and writing
Industrial electronics
Military
U.S. Navy Engineman (E-4) 1981 – 1984
Operated and maintained six (16,000 SHP) Alco diesel ship propulsion engines and three (750 Kilowatt) electrical generation plants, including preventive maintenance, overhaul, safe fuel and oil storage, record and log keeping, water purification and testing. 2 Sea Service Deployment ribbons, Navy Unit Commendation ribbon, Navy Expeditionary medal, and Humanitarian Service medal. Held Secret security clearance while in U.S. Navy reserves (1984 – 1986).
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