Analyst Assistant

Kelwin Jones

**** * **** ******, *** Angeles, CA 90037 • 213-***-**** • ******.*.*****@*****.***

Senior QA Analyst Professional

Scrum Team Management • Client Centered • Detail Driven • Leader • Mentor • Highly Effective

Profile

More than 15 years of progressively responsible leadership experience.

Able to align, coordinate, empower, and guide multi-site cross-functional teams across projects and organizational initiatives from concept to completion.

Excellent communicator with demonstrated ability to collaborate with staff, management, business partners, and others at all organizational levels.

Outstanding blend of organization, prioritization, leadership, and interpersonal skills.

Mentor and lead teams by example and with integrity to deliver service excellence.

Technical Skills

MS Office (Word, Excel, PowerPoint, Outlook); Visual Basic, Black Box Testing, White Box Testing

Database Management (Jira, Bugzilla, Redmine, Mantis)

Unreal Engine 4 Data Modification

Project Tracking Database Management

Test Plan Creation & Execution

API testing

Black and white box testing

Web testing

Scrum tasks management

Professional Experience

Zwift inc., Long beach(2020-2020) contract

QA Analyst

Performed physical testing on an indoor bike trainer and/or treadmill Execute Test Cases,

Regression Testing, and Ad-hoc Testing to reveal bugs in software

Craft detailed and concise bugs and reports

Reproduce and document bugs reported in the field

Review design specs and/or interview developers to build Test Cases for new and existing features

Suggest improvements to Test Cases to ensure best coverage on all Zwift software products Identify, source, and methods to benefit QA's process, automation, and reporting

Help design, refine, and distribute QA reports and feedback to development, product managers, customer support, and executive management

Dreamscape, Culver city, CA(2019-2019) contract

QA Lead

Establishing metrics, mentors team members and manages outside resources, as well as developing test programs.

Develop and execute test cases, scripts, plans and procedures (manual)

Managing bug database.

Grab Games, Westwood, CA (2011 –2019)

Senior QA Analyst

Consistently recognized for swift and efficient work management; achieved Employee of the Month (2014).

Optimize business performance and enhance operations through improving bug and task process management.

Demonstrate ability to simultaneously manage multiple levels of responsibilities and duties in a fast paced environment through holding full accountability for all analyst and customer support duties while managing team agile scrum board.

Software Resources, Glendale, CA (2009 – 2011)

Technical Customer Support Representative, Disney Interactive Studio (2010 – 2011)

Expertly and efficiently performed all aspects of PC troubleshooting, game testing, responding to customer questions and resolving issues via phone, logging all tickets into database, and building effective test scripts.

Provided hands-on assistance to guests in all aspects of troubleshooting and resolving complex problems in both PC and console environments.

Senior QA Tester/QA Analyst, Disney Online Media (2009 – 2009)

Performed white box testing and standard checklists to ensure all programs met or exceeded strict Disney requirements, standards, and guidelines for flash player games.

QA Tester, Spin Master Studio (2007 – 2008)

QA Tester, Activision (2007 – 2007)

QA Tester, Sony Picture Digital (2006 – 2007)

Proficiently managed all aspects of web quality assurance and project management for discovering and resolving bugs and issues for a wide rage of programs.

Achieved and maintained knowledge and understanding of basic HTML, Java, Flash, and Remedy.

Additional Career Experience

Assistant Coordinator, Levy Restaurants

QA Tester, Vivendi Universal & THQ

Education

AS in Computer System Information Technology (CSIT), Los Angeles City College, Los Angeles, CA

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