Executive Mis

DivyaN

Mobile:+919*********,+919*********

CurrentCTC:3.10L

ExpectedCTC:30%Fromcurrent

Noticeperiod:Immediate Email:************@*****.*** CAREEROBJECTIVE

Objectivetoserveinaprogressiveorganization

Offeringachalengingenvironmentandvastopportunitiesfororganizationalcareerdevelopment. Lookingforwardtoworkincreative,chalengingandlearningatmosphere,whichprovidesample OpportunitiesforgrowthintheBPOfield.

EducationalSummary

Diplomaincomputertechnology(2012-2015).

WORKEXPERIENCE

SPRConstructions–(MARCH2018toJULY2020)

Role:MISExecutive&Dialer

MISCoordinationforsourcingandclosing&MOI,residential,COEteams

CoordinatingwithBusinessPartners&supportingtheirneedsfromCRM.

Preparingbooking&walk-inAnalysisrelatedreport.

DailyUpdateonSalesOfficer’s&TeamleadersPerformancetomanagement.

PreparationofMTD/YTDGrowthReportComparison.

Handlingoveralinbound&outboundcalsanddata.

CreatingID'sfortraing&caling.

Changingdialermodestothecaling.

OveralmanagementreportsandsalesreportssendingtoCEO. EXIDELIFEINSURANCECOLTD–(JUN2017toMARCH2018)

Role:MISExecutive

MISCoordinationforSouthAliance/BranchChannel.

CoordinatingwithBusinessPartners&supportingtheirneeds.

CoordinatingwithClusterManagers/ZonalManagers&supportingtheirneeds.

PreparingPolicyLogin/IssuanceAnalysisrelatedreport.

DailyUpdateonSalesOfficer’s&TerritoryManagersPerformancetomanagement.

PreparationofMTD/YTDGrowthReportComparison.

Role:PersonalAssistant(PA)

Monitoringareportingmanager’semailandrespondingifrequired.

Preparingcommunicationsonbehalfofamanager.

Answeringphonecals.

Organisingtravelanditineraries.

Organisingandplanningmeetings.

Takingnotesandwritingminutesduringmeetings.

Conductingorpreparinganyresearchthatthereportingmanagermayrequire.

Variousadhocrequests.

VertexCustomerManagementIndiaPvtLtd

Designation:Executive–MIS&Dialer

HandlingMISandRTM.

ResponsibletocreateloginIdsforAgent’scaling.

Responsibleforbilingclosure.

Helpingteammemberstosendreports.

Formattingandformulatingreportsaccordingtoclient/opsrequirements.

Coordinateandprocesssitelevelsreportsonregularbasis.

Analysisandhighlightonoperationalmissestothemanagement.

Preparingpresentationsforparticularbusinessreviews.

Involvedinprofitandlossanalysis.

Takingcareofteamweekly,monthlyandannualperformancereviews.

Interactingwithclientdirectlythroughscheduleddaily/weeklyBusinessConversation(Email). MakingadvancedpresentationinPowerPointtopresentMIS&ampotherrelatedimportantreports Process :AlOutbound(Vodafone&Airtel)

Period :June2016–June2017

Designation:Executive–MIS&Dialer

DialerManagement:

Realtimemanagement.

Realtimebaseuploads.

Churning&updatingdataintool.

Downloadingdatafromcalingtoolforinternalandexternalneeds. TrainingDepartmentMISWork:

NewjoinersTracker.

Fresher’sfirst30daysperformancesharingwithmanagement.

Trackingtrainingteamandtrainer’sindividualperformancethroughreports. KEYSKILLS

Reporting&Analysis

AdvancedExcel

Handling(MIS&RTM)bothinboundandoutbound

Outbounddialermanagement(Genesis,Avaya)

PROFESSIONALEXPERIENCE

WorkingwithSPRConstructionsas“Executive-MIS&Dialer”FromMarch2018–July2020.

WorkedwithExideLifeInsuranceas“Executive-MIS”FromJune2017–March2018.

WorkedwithVertexCustomerSolutionsas“Executive–MIS&Dialer”fromJune2016–May 2017.

WorkedwithVertexCustomerManagement,Chennaias“TeleCaller”fromJune2015toMay 2016.

TECHNICALSKILLS

WebTechnologies :ASP.Net,HTML,JavaScript.

Languages :CandC++.

Database :SQLServer2005,MYSQL5.5.

MSOffice :Excel.

PERSONALDETAILS

Name :DivyaN

DateofBirth :July5th1995

ContactAddress :No.5,3rdcrossstreet,Dhanalakshminagar, Avadi,Chennai–600054.

MaritalStatus :Married

Husband'sName. :GopinathN

Gender :Female

Nationality :Indian.

Language’sknown :English,Tamil,Telugu.

Declaration:

Iherebydeclarethattheabovewrittenparticularsarebestofmyknowledgeandbelief. Place: DivyaN

Date: (Signature)

Contact this candidate