Manager Sales

Dennis Neumann

*** ****** ****** ******, ****, 44035 *************@*****.*** Ph: 440-***-****

SUMMARY

A highly qualified Customer Service and Sales, professional with over 20 years of experience. Well organized and efficient, self-motivated, and can quickly learn new procedures and methods. Punctual, dependable, and able to make independent decisions. Able to meet deadlines and work well under pressure. Hardworking, honest, trustworthy, and flexible individual with extensive knowledge in part sales operations. An excellent communicator within all organizational levels.

WORK EXPERIENCE

Parts Counter Technician

Towlift, Inc. May 2017 – October 2020

•Establish and maintain customer accounts

•Assist internal and external customers in finding and purchasing correct parts

•Maintain amicable and professional relationships with customers and vendors

•Use internet and e-mails to perform sales functions and process orders

Parts Manager

Company Wrench Cleveland, OH 2016-2017

•Establish and develop new accounts

•Sought after and won previous accounts from competitors

•Purchased shop, office, and repair parts necessary for branch operations

•Provide support for road and shop operations

Senior Parts Technician

Interstate Lift Trucks Inc. / Toyota Material Handling Cleveland OH, 1998-2015

•Primary Point of Contact for all customer and technician parts enquiries

•Assisted customers and technicians in finding and ordering the correct parts

•Processed cash, credit card, on account transactions

Construction/Production Supervisor

Green Circle Growers, Oberlin, OH 1995-1998

•Supervised temporary and full time employees in production, order picking, and construction operations

•Formed cohesive teams consisting of full time and temporary employees • Met or exceeded all production and order picking goals

•Trained new operators and implemented new division operator training program to improve retention rates and increase production. Assessed the need for new or enhanced systems and applications. Responsible for development and conflict resolution with team associates.

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MILITARY

•Supply Sergeant, U. S. Army Supervised supply and support personal in all facets of supply operations

•Advised commanders of proper supply and inventory procedures and operations

•Ensured all equipment and supplies were available for deployments and daily operations

EDUCATION

Graduate, Wellington High School

Bachelor of Arts, Hiram College

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