Call centre agent
Resume:
PALESA NDHLOVU
***************@*****.***
*** ****** ****** ******** ****
Application for Employment
Dear sir/madam
To whom it may be corcern
I hereby forward my curriculum vitae. I wish to apply for the advertised position in your organization. I've completed Diploma in Tourism and Hospitality Level 3 and obtained national senior certificate .I am confident that I have knowledge and skills to professionally fulfill the position as required by the organization.
I am eager to enhance and refine my personal development within the organization, and take on challenges that lie ahead.I will endeavor to effectively performance all my tasks as required by the organization and maintain the standard as defined by you. Given the opportunity I will perform my duties with perseverance, dedication and loyalty. It is my aim to make and be part of a successful team that is directly involved in making the organization a success.Ibelieve I have a role to play in making things a success. I hope that my application will receive a positive feedback . Hope to hear from you soon. Yours truly.
Palesa Ndhlovu.
PALESA NDHLOVU
***************@*****.***
937 MOKOPA STREET MAMELODI EAST
Personal Details
Date of Birth : 16/11/1996
Marital Status : Single
Nationality : South African
Gender : Female
Home language : Tsonga
Other known language : ENGLISH, SESOTHO, SETSWANA, ISIZULU
Education
Rosebank College Pretoria CBD
2017
Diploma in Tourism & Hospitality Level 3
Competent
2019
Debt Collection call center
Northwood Independent High School
Matric (Grade 12)
Competent
Skills
Ability to operate independently. Team work and co-operation. Ability to follow procedures within guidelines, and with limited supervision. Oriented towards excellent client service. Panctual, Self motivated and self disciplined..
Objective
To be an integral part of a dynamic company where my enthusiasm and hard work will lead to success not only for me but also for the organization I represent, Seeking a position within a company that offers opportunities for further skills development and career growth.
Achievements & Awards
National Senior Certificate Diploma in Tourism & Hospitality Debt Collection call center certificate
Experience
The Innovation Hub
15-20 march 2016 - WHILE THE RECEPTIONIST WAS ON TRAINING Receptionist Assistant
Receiving and making calls for eGoLiBio
Ensuring that the boardroom was available for meetings Stock K Market Dynamics
3-28 September 2018 -
Sales Consultant
Working closely with the distributor and learn as you goApproaching prospective clients to present, promote and sell stock market education Understanding of client objectives
Reach and maintain the high standard of customer service and sales productivity Establishing a report with clients and offering the highest level of customer service Maintaining the stability and reputation of the company by complying with all the requirements.
VER-TEX Solutions
25 February - 04 November
CCSOFT call Centre Agent(Debt Collector)
Contacting debtors on a daily basis
Ensuring that debtors pay required amount as per client Negotiating for a suitable price that’s suitable for the debtor Selling settlements as per client mandate
Asking security questions for quality purposes
Reference
Kensani Nkuna - "The Innovation Hub centre"
Sabi Dube - "Stock market dynamics "
Sandra Marema - " VER-TEX Solutions"
Declaration
I Palesa Ndhlovu declares that the above information is true and up to date to the best of my knowledge.
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