PareshKamalakarBhoir

Residence: Room**,satyasadankirowalachawl,Varchipakadhi,sambhajinagar

Kanjurmarg(E),Mumbai–400042

Mumbai

Mobile# 969-***-****

E-mail:adhdw1@r.postjobfree.com

Objective

Seekingtoworkinanorganizationwhichprovideschalenges&setsambitioustargets.Itshouldvalue theimport

PacesettersBusinessSolutionsPVTLTD(Jun2016toJuly2019) Companyprofile:It’sanBPOprovidingcustomerservice.. PacesettersBusinessSolutionsPVTLTD(WorkExperienceJun2016toJuly2019) StartedworkingasaTelecalingagentforinsuranceprocess(SBI)for5months,afterthangot promotedasQualityLeaderforcolectionprocess(TATAMotorsFinanceLTD) HadknowledgeregardingInsuranceandNBFC

ArriseBPOsolutionsPvtLTD(WorkExperienceAug2019tilldate) WorkingasaQualityAnalystforcollectionprocess(BajajRBLCreditCard) SwiberOffshore(WorkExperience2013to2014)

CompanyProfile:Itsandoverseascompany

WorkedasaRiggerinSouthEastAsia

ProfessionalOverview/Responsibilities

RoleasaTelecaller&QualityLeader:-

1.Handlingcustomerandhelpinginresolvingqueries

2.Divertingtoproperchannelsandhelplineifany

3.Providingappropriateinformationregardingproduct&process 4.AcknowledgingthecustomerwhileinformingtheCRMdetails

(eg.Purchase,Sales,Journal,cashandbankp

RoleasaQualityLeader:-

Conductbriefing,refresher,Callistening

Addressingnewupdates

Calmonitoring/providingfeedback/Bestpracticestobeinitiatedtotheteam

Mantaningrecords

AnalysisandCorrectivemeasurestobeinitiated

PPTreviews

.

AcademicQualification

H.S.C.:- MumbaiUniversity(2ndclass)

S.S.C.:- MumbaiUniversity(2ndclass)

ComputerProficiency

Basicknowledgeofexcel

Canrevertonmail

PERSONALDETAILS:

MARITALSTATUS :UNMARRIED

HOBBIES :Listeningmusic&bikeriding

IfgivenanopportunityIwilprovemyselftothebest