Interim Assistant Manager
Resume:
Dorothea Ordonez
Encouraging supervisor and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. CONTACT WORK HISTORY
Interim Assistant Manager
EXL Service Philippines, Pasay
Supervised a team of employees and provided
feedback on performance.
Planned team-building exercises to increase
employee performance and job satisfaction.
Communicated with assistant managers of other
departments to maintain transparency.
Monitored employee performance and
developed improvement plans.
Phone
Address
Imus CAV 4103
adhdsl@r.postjobfree.com
SKILLS
Training
Staff Supervision Subject Matter Expert/ Process Trainer EXL Service Philippines, Pasay
Provided trainings for both offshore and onshore trainees.
Developed training tools utilized by offshore and onshore Associates.
Handled escalations for different Precertification processes: medical precertificaton, Infertility,
Special cases, transplant and behavioral health.
Presented pillar foundation for Initial intake
precertification to existing clients and prospective clients.
Precertification Specialist
EXL Service Philippines, Pasay
Scheduled appointments with applicants to gather information and explain benefits processes.
Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent
information breaches.
Inputted all gathered information and data on
applicants into computer system.
Reviewed outpatient and inpatients requests
utilizing guidelines to determine if precertification is required.
SOFTWARE
Microsoft Office
EDUCATION
BS in Nursing NN
2006
Olivarez College,
Paranaque
CERTIFICATIONS
RN
USRN
RN, USRN
2018/11 –
2020/03
2014/01 –
2018/10
2012/06 –
2014/05
Customer Service Representative
Convergys, Alabang
Entered customer interaction details to track
requests, document problems and record solutions
offered.
Provided primary customer support regarding
customer's billing in fast-paced environment.
Clinical Instructor
City College of Tagaytay, Tagaytay
Distributed course syllabus and communicated
course standards and learning objectives to
students.
Assigned students to patients based on students' learning objectives and patient needs.
Evaluated students' competencies through written assignments and examinations.
Provided nursing skill demonstrations in lab setting, including medication administration, dressing
changes, preparing meals and managing clinical
logs.
Collaborated with instructors to implement best
practices to enhance student learning.
Hospital Nurse
Las Pinas City Medical Center, Las Pinas
Managed patients recovering from medical or
surgical procedures, including facilitating wound
care, ostomy care, pressure ulcer prevention and
pain management.
Monitored patient reactions after administering
medications and IV therapies.
Facilitated therapeutic communication, conflict
resolution and crisis intervention by redirecting
negative behaviors and helping patients regain or
improve coping abilities to prevent further
disability.
Accurately documented all elements of nursing
assessment, including treatment, medications and
IVs administered, discharge instructions and follow- up care.
Managed care from admission to discharge,
including patient assessments, care planning,
health educations and discharging support to
provide comprehensive care to patients daily.
Delivered medications via oral, IV and
intramuscular injections, monitoring responses to
address new concerns.
2011/11 –
2012/05
2008/04 –
2011/10
2007/02 –
2008/03
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