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Customer Executive

Location:
Thane, Maharashtra, India
Posted:
October 29, 2020

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Resume:

CURRICULUM VITAE

Personal Details:

Name : Shaikh Ziaulhaque Abdul Gani

D.O.B : 23rd December 1990

Address : Room No.1, Samad Chawl 1st Rabodi Thane -400601

Contact : 897-***-****

Email : adhdrg@r.postjobfree.com

Nationality : Indian

Languages Known : English, Marathi and Hindi.

Qualification Details:

Degree

University

Passing Year

Class Obtained

B.Com

Mumbai

2012

Second

H.S.C

Mumbai

2008

First

S.S.C

Mumbai

2006

First

Other Qualification:

National Institute of Securities Market (NISM)

[Mutual Fund Distributor Certification].

Computer Skill:

MS-CIT Maharashtra State Certificate inInformation Technology.

Work Experience:

Currently working in stationery shop as a store keeper. (August 2019 till now)

1) Worked as a Sr.Coordinator(Export Documentation-Customer Service)in Hapag-Lloyd Global Services Limited. (9thFeb 2015 till 7th Jun 2019)

Key Functional Areas in Export Documentation

Manifesting Shipments in FISand Keeping Records in Excel.

Raising Query’s Against Missing Details of Shipments.

Solving Issues of Related With Shipments, Solving Queries of Area

Offices and Customers.

Clearing All Pending Shipments and Complete It within Departure Time ofa Vessel.

Keeping Record withthe Same.

Manifesting Inputs, Release, Pending According To Team Requirements.

Manifesting SWBand OBL According To Country and Customer Requirements.

Preparing Bill Of Lading for United Kingdom Export Documentation.

Sending Pre-Alerts to Agents. (Si Reminders)

Processing Correction Request tothe Bill of Landing from Customer.

Handling Customer’s Emails Related to the Bill Of Lading.

Regular Follow Up With Internal Depts.

Handling LC shipments.

2) Customer Interaction Executive in Reliance Mutual Fund (Oct 2012 Till April 2014)

Key Functional Areas: -

Handling Inbound Call fromthe Customer and Resolving the Query.

Providing Information To The Investor Regarding There Investment Portfolio.

Resolving The Issues Of Investor Related To Their Investment In Mutual Funds Schemes.

3) 8 Months as Receptionist in Ashrafi Coaching Classes.(June 2014 till Jan 2015)

Hobbies:

Playing Cricket

Objective:

To Learn Various Management Skills.

To Gain Experimental Knowledge

To Work With The Full Potentials For The Growth Of The Organization.

Date:

Place: Thane

(Shaikh Ziaulhaque Abdul Gani)



Contact this candidate