Front Office Customer Care

Syed Asad

Devinagar *nd, Opp Dr Roy Mansion

Second Floor,

Devinagar, Ballari-583102

Karnataka, India. Mobile: 973-***-****,789-***-****.

Skype Account Name: Syed Asad

Email: ************@*****.***

CAREER PROFILE

Seven + years of progressive experience as a Front Office Manager & Hospitality Trainer in Hotel Industry.

Demonstrated commitment to ensuring quality Service for all Customers & Clients based on their unique Social, Emotional, Physical and Intellectual characteristics.

Humanistic approach in providing leadership and communicating with Management, Administration, Community, Staff and Clients.

PROFESSIONAL EXPERIENCE:

1.J Soft Solutions (Tata Sky Process), Bellary.

Designation: Customer Care Executive

Worked for J Soft Solutions as a Customer Care Executive from 2011 to 2012.

Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

Follow up to ensure that appropriate actions were taken on customers' requests.

Refer unresolved customer grievances or special requests to designated departments for further investigation.

2. Hotel Nakshatra-LR, Bellary.

Designation: Front Office Manager

Worked for Hotel Nakshatra-LR as a Front Office Manager from 2012 (May) -2018 (Jan).

Responsibilities Handled:

Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)

Train, supervise and support office staff, including receptionists, security guards and call centre agents

Schedule shifts

Ensure timely and accurate customer service

Handle complaints and specific customer requests

Troubleshoot emergencies

Monitor stock and order office supplies

Ensure proper mail distribution

Prepare and monitor office budget

Keep updated records of office expenses and costs

Ensure company’s policies and security requirements are met

3. Excelus Learning Solutions Pvt Ltd (Quess Corp Ltd), Bellary.

Designation: Hospitality Trainer.

Working for Excelus Learning Solutions Pvt Ltd (Quess Corp Ltd), from 2018 (Jan) – Present.

Responsibilities Handling:

Training in the classroom and/or assessing trainees in their workplace, and preparing appropriate resources and classes based on Training Packages.

In collaboration with the Training Coordinator, pursue opportunities for growth and development of vocational education and training provision.

Contribute as a team member to successful company performance and achievement of individual and team based Key Performance Indicators (KPI’s).

Assess and address the varied needs of each student/trainee, including the provision of training which caters for individual differences in prior learning, academic abilities and learning styles (both on and off the job), and provide additional assistance to students with low levels of literacy and numeracy.

Develop best practice models of vocational education and training delivery.

Provide detailed unit/module outlines, assessment guidelines and tools, for students and trainees

Development and administration of suitable assessment tasks appropriate to qualification/course requirements

EDUCATION: BSc & Diploma in Hotel Management.

Pursued Class X from ZP High School, Tadipatri, Andhra Pradesh. (2009).

Pursued Class XII from Veerashaiva College, Bellary (2012).

Pursued B.Sc. in CBZ from Veerashaiva College, Bellary (2015)

Pursued Diploma in Hotel Management from Marchard Institute of Management. (2017)

TECHNICAL SKILLS:

Operating system : Windows XP,7, 8 & 10.

Packages : Solid knowledge of MS Office, particularly Excel and Word

ACHIEVEMENTS:

Certified trainer from National Skill Development Council (NSDC).

Top rated trainer for 2 consecutive appraisal cycles.

Best Trainer awardee.

Nominated for Kaushalya Acharya Award 2020.

PERSONAL DETAILS:

Father’s Name : Syed Rizwanullah

Date of Birth : 10-06-1994

Marital Status : Un Married

Nationality : Indian

Hobbies : Playing Cricket, Listening Music & watching TV.

OVERVIEW:

My 7+ years of experience in the field of Management & Training have won me accolades. I am hard working, committed, team management with discipline and communication skills are my forte.

All the details furnished above are true to best of my knowledge.

Place: Bellary Syed Assadullah

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