Service Engineer

Upender Hashia

E-Mail:adhdp4@r.postjobfree.com Mobile: +91-944******* (India)

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Seeking challenging relevant level positions in Technical support, Operations, service Management with Company of reputed organization. (20 years of experience on Printronix and Tally Genicom Line Matrix printers, KIOSK Machines,RFID BARCODE & Office Automation products )

Extensive business & service background in diverse markets

Repeatedly produced sustained business and revenue growth in changing markets.

Possess an integrated set of Technical competencies that encompass areas related to Operations, Service on site Support Management and client Relationship Management.

Core Strengths

*Profit Centre Operations, *Onsite Technical Support on various Office Automation Products, Heavy Duty Industrial Printers, KIOSK ( Semi–self passbook printing), AMC Sales & Service, Chip Level Repair/service

* After – sales Support, * Business Development, * Distribution/ Channel Management, *Product Portfolio Management, * Product Promotion, * Territory / Cluster management & development, *Team Building & Motivation, *Strategic relations with business partners

Leadership Attributes

Driven to Succeed and Excel Organization Building

Innovative in thought & Solutions Effective Business Negotiations

Team management & Mentoring Individual contributor

Employment scan

Present

U S Enterprises ( Freelancing ) Bangalore

(Bangalore-based AMC sales and service integration of WEP/Printronix/Lipi/Tally Genicom/ Tally,Brother, Ricoh,Canon MFC Lasers /passbook/self passbook ( KIOSK), heavy duty industrial printing equipments, viz., line Matrix printers/passbook/Wep printers, MFD’S, Scanners, Barcode readers & Smart card printers ( Fargo brand) /CHIP Level component level repair & service

* Onsite Technical support on all office automation Products & Generation of AMC

Revenue Since Sep 2005 till date.

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Key Deliverables

Spearheaded measures for achieving continual Growth in After-sales and Service support as third party service provider.

Single Handedly Managed to Sustain in a competitive, diverse and dynamic market.

Designed and implemented promotional schemes for managed Printing services.

Trained and motivated the Service Team for achieving optimum SLA level.

March 1994 to Aug’ 2003 with LIPI DATA SYSTEMS LTD.as a Field Service Engineer Customer Support & Manager Customer Service.

Job Function and Deliverables:-

Installation & commissioning

Post sales –responsible for achieving customer satisfaction, loyalty &

retention.

Strong follow up ability, proven sense of urgency and, experience with management of existing accounts

AMC Revenue Generation & Payment Collection

Team building/mentoring

Exposure to ISO 9001 & black belt ( six sigma )

Responsible for customer satisfaction and achievement of specified service and quality standards.

Identify own training and personal development needs and seek ways of fulfilling these in order to be able to deliver the best possible performance.

Appraising the team members, setting goals & develop them to assume greater responsibilities.

As a Service Head was responsible for providing timely feedback regarding Monitoring and Efficiency standards.

Responsible for leading by example and being a role model for new and existing Service representatives.

Key Deliverables

Managing product installations & service. Lead the Service team to achieve desired targets TAT and SLA’s etc.,

Reviewing territory-wise performance of service team. Supervising Performance of Service Personnel.

Special achievements

1.Best performance award for the year 2001-2002 in terms of AMC REVENUE

Target achievements presented by then M.D of LIPI Data Systems Ltd

2.Won best Engineer award for the year 1997 –1998.

Education

3-years’Diploma in Electronics and Communication Engineering from Bangalore in 1993.

10+2 from J & K Board,

Diploma in Computer Hardware and Networking from Aptech Computers 1997.

Bachelor of Science in yoga and Therapy 2019.

Troubleshooting Maintenance & Computer Proficiency

Ms Office Suite (Word, power point & Excel) with C,C++

Installation & Trouble shooting Configuration of hardware and networking systems .

Troubleshooting,service&maintenanceof lipi/weP/Printronix/Brother/Canon/HP/Epson Printers and Scanners of all brands.

Proficiency on Card Level Repairs of above products.

Personal Details

Date Of Birth : 2nd June 1971

Contact detail : No. 21/B, Sai Nagar Phase-2

Chikebetahalli Vidyaranyapura, Bangalore -560097

Languages Knows : English, Hindi, Urdu & Kannada (Speaking)

Location Preference : Bangalore /North India

Voluntary Services : Conducts Free Weekend YOGA Classes

Contact this candidate