Manager Store
Resume:
LANI LANDEZ
*** ******** ******* *****, ** *****
****.******@*****.***
Dedicated creative spirit providing skills in collaboration, communication, and results driven leadership to obtain a Management position in a successful, thriving organization with advancement opportunity.
EXPERIENCE
JULY 2020-PRESENT
ASSISTANT RETAIL STORE MANAGER, TRI-COUNTY TELEPHONE ASSOCIATION
Drive sales with all retail items and cellular services
Assist with trouble shooting or repairing on cell phones and electronics
Provide excellent customer service and look for products and services to offer in areas we serve
Engage with a diverse client base through face to face contact, appointments, phone, email and direct mail multiple times per day
Build and maintain relationships daily while customers come into our business
Work collaboratively with other TCT employees as well as customers
Write quotes, meet sales goals, complete inventory and cash handling
FEBRUARY 2019- APRIL 2020
CODE AND ZONING INSPECTOR, Manhattan Fire Department
Administer City Ordinances relating to health, safety and protection of residents and their property
Engage with a diverse client base through face to face contact, appointments, phone, email and direct mail multiple times per day
Build and maintain relationships daily while conducting property maintenance and equipment inspections throughout city limits by providing knowledge, trust and commitment
Work collaboratively with other city employees as well as tenants, landlords and business owners
Resolve conflict through mediation and negotiation in a timely manner for a positive resolution for all
Process, maintain and manage all ordinance violation notifications and inspection reports
SEPTEMBER 2013 – NOVEMBER 2018
TECHNICAL WRITER, LanDOLL Corporation
Develop and produce Educational, Instructional Parts, Service and Operator Manuals for Landoll Corporation products
Create and distribute all safety educational materials
Provide training for new employees in Programming and Technical Writing program
Investigate, analyze and provide solutions for client requests with the ability to prioritize and complete work on time
Contact vendors and manufactures as needed for support in resolving maintenance and project issues
Improve project productivity and quality by anticipating and eliminating potential delays through planning and coordination of labor, parts, material, tools and equipment access
Work as a team with Supervisors and Operations
SEPTEMBER 2010 – OCTOBER 2011
HEAT SEAL DIVISION SUPERVISOR, Ash City
Implement the Heat Seal department for the Lenexa location
Train all employees to develop print department
Manage Employees, develop and support all training materials for internal and external education
Color match and transform different logos for print, manage workflow production, inventory and staff
Conduct tour group discussions informing about the products produced
Contact vendors and manufacturers as needed for support in resolving maintenance and project issues
Improve project productivity and quality by anticipating and eliminating potential delays through planning and coordination of labor, parts, material, tools and equipment access
Work as a team with Supervisors and Operations
EDUCATION
MAY 2000
ASSOCIATES DEGREE, flint hills college
Associates Degree; Graphic Design & Commercial Art
SKILLS
Analytical & Problem Solving skills
Building & Maintaining Relationships
Critical Thinking and Systems Analysis
Leadership & Team Management
Persuasive approach with sales
Professional Public Interaction via phone calls, emails, letters and in person meetings
Organized and Detail Oriented
Professional Verbal & Written Communication
Results Driven Project Coordination
Adobe Suite (Adobe Frame Maker 2017, Adobe Photoshop, Adobe CS5, Adobe Illustrator 13, Adobe PageMaker 10, Adobe Bridge)
Design & Video: Corel Draw X8, QuarkXpress, Camtasia 9
Experience with both Mac and PC
Microsoft Office (Microsoft Word, Microsoft Excel, Microsoft Visio)
Other Computer Skills: Compulink, AS400, Scancode, Power Link 9, Maximeyes, Optimeyes, Roland Versawork
ACTIVITIES
Active in Community Leadership and Volunteering. Recent Projects and Involvement:
Praise Fest 2019
University Christian Church
Riley County Human Society (RCHS)
Manhattan Fire Department Community Open House
Flint Hills Home Show
Facepainting
REFERENCES
IVAN KUHN
Chief Sales Officer
The Revenge Edge
****.****@**************.***
LOU KAYLOR
Staff Captain II
Manhattan Fire Department
******@*********.***
ELIZABETH FOUST
Senior Project Management
Security Benefit
********@*******.***
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