VICTOR, AKACHUKWU MAXWELL

No. * Joseph Ojo Avenue off Abraham Adesanya, Lekki-Epe, Lagos•

•+234********** • adhdnc@r.postjobfree.com•

SUMMARY

IT Project Manager (PMP) with a background in Computer Science and 6 years’ experience providing complex analytical support for cross-functional strategic and operational projects. Consistent record of delivering extraordinary results in growth, revenue, operational performance, and profitability. Tracked performance of 100+ chandler supply agents’ across West Africa at FMS Global. Enhanced security at OT&T by 95% by overseeing integrations and supporting of SP’s on 9mobile DOI.

EXPERIENCE

9mobile Communication for OT&T – Project Development Analyst] June 2017 – Present

Averted 100% ($13,756) reduction in payable penalty on Telco Subscriber faulted charges in accordance with the NCC act by authenticating MSISDN charges on VAS through DOI (Double Optin), and also executing Continuous Service Improvement (CSI) plan.

Monitor performance of IT services to justify IT investment and explore options to drive continual service improvement.

Spearhead data analysis and reporting against incident and service management metrics using tools such as HP Service Manager, Oracle BI, Think-cell, and Microsoft Office, in accordance with the ITIL framework for proper IT governance.

Build analytics reports using insights extracted from SQL database and automate reports to increase reporting efficiency. Test case: OPG Reporting of EVC/Online payment daily (errors Categorization, escalation of failed transactions and support).

Developing architectural processes, mockups (UI/UX) using sketch/ MS Visio and project execution plan.

OT&T Consulting – Project Manager System Architect Content developer] Dec 2016 – Present

Developing creative contents for brand visibility, which increased site traffic and conversion KPIs across 20 brands in Africa and Europe, managing digital campaigns, curating system architectural processes and executing content calendar.

Reviewing corporate documents “RFP & BRD”, ensuring the timelines of projects are concluded 90% before the proposed delivery time and oversaw project launch of LAMATA “plan my journey”, Technical Project review Primera Africa.

Increased team productivity by monitoring daily KPIs for both the Content Management team and Quality Control team with an aim to assign under-allocated team members to more tasks.

FMS Global – Project Strategist Technical Specialist] January 2014 – Nov 2016

Increased trust and safety by 86% in 9 months, achieving average fraud occurrence of 0.14% (14 fraud incidents per

100 vessels offshore and exchange operations) by analyzing user data to identify fraud trends and creating strategies to mitigate fraud on maritime systems.

Grew requisition Net Promoter Score by 129%, supply Net Promoter Score by 110% and chandelling relations- indicated increase in customer loyalty.

Tracked performance of 4 customer support agents and 100+ supply agents to provide visibility into team performance.

Other responsibilities: IT Support, Contract Management, Call Centre Operations, and Revenue Reporting.

ICT MEETS CHURCH – Project Strategist] Feb 2011 – Jul 2013

Implemented a Local Area Network linking 100 computers used for trainings.

Achieved 180% increase in number of IT literate through highly targeted below-the-line (BTL) outreaches- this got us partnership with Dhl, Future City and the former UK ambassador to Nigeria Mr. Peter Stephenson.

Tackled digital illiteracy in Ajeromi Ifelodun/ Apapa LCDA (Lagos State, Nigeria) by organizing a free computer appreciation training exercise for 120 Civil Servants and an ICT Boot Camp for 300 youths from Age 15-35.

SKILLS & EXPERTISE

ITIL Framework for Service Management

UI UX {Sketch, Adobe Tool, Html, Css, JavaScript}

Data Analysis and Visualization with Python

EDUCATION

UNIVERSITY OF ROEHAMPTON, UK – BSC. - 2013/18

YABA COLLEDGE OF TECHNOLOGY – OND. COMPUTER SCIENCE - 2015

MICROSOFT U.I DEVELOPMENT - 2014

GOOGLE PROFESSIONAL CERTIFICATION - 2014

SOFTWARE ENGINEERING [PIN] - 2013

CERTIFICATIONS

-Project Management Professional [PMP]

-ITIL Foundation Certificate in IT Service Management

EXTRACURRICULAR ACTIVITIES

YOU Inc. – Content Developer] May 2018 - Present

Build high quality bespoke Corporate Profile for clients and consequently helped over 40 organizations land projects.

Created Corporate Profiles, trained 5 Profile writers, improved workflow, and increased on time delivery KPI by 30%

In 3 months.

Analytics Tools {Power BI, and Excel}

Project Management and Team Leadership

Excellent Report Writing and Presentation Skills

-TELCO Systems Architecture Certification.

-Sketch UI/UX Certification

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