605-***-**** adhdkn@r.postjobfree.com

www.linkedin.com/in/heatherhauer

**** **** ****, *** *******, TX, 78249

Heather Hauer

Professional Statement

I recently moved to San Antonio, Texas to start my marketing career. I am seeking a fulltime entry-level marketing position with hopes of advancing within the company. Education

Mount Marty College, Yankton, South Dakota August 2015-December 2017

Bachelor of Business Administration

Loras College, Dubuque, Iowa December 2017-May 2019

Pursued Marketing & Business Administration

Work Experience

San Antonio Botanical Garden: Event Facilitator (part time) October 2020-current

Provide a signature guest experience through outstanding customer service

Serve as onsite point of contact for clients, vendors, security staff, and janitorial staff

Enforce standard venue procedures, rules, and guidelines

Assist with Garden accessibility and crowd management

Sustain knowledge of Garden programs, events, grounds, and buildings

Develop, maintain, and promote positive and professional relationships with internal staff, volunteers, members, vendors, contractors, media, and the general public Scooter’s Coffee: Assistant Manager March 2018-July 2020

Promoted from Head Barista to Assistant Manager after one month

Managed and helped grow a strong team

Trained and educated employees on policies and procedures

Created and maintained relationships with customers

Resolved customer and employee concerns and complaints Skills

Strong presentation and problem-solving skills

Professional written and verbal communication skills

8+ years customer service

Advanced Microsoft Office skills

Time management

Extensive experience with employee training

Interpersonal skills

Volunteer Work

Assisted with several fundraising events for The Senior Citizen Center in Yankton, SD

Visited local nursing homes to provide companionship

Served meals at the Banquet

Knit hats and scarves to donate to homeless shelters and children’s homes