Bridget Coates

Case Manager

Bloomfield, CT *****

adhdkc@r.postjobfree.com

860-***-****

Compassionate and nurturing healthcare professional dedicated to excellence in client care. Excellent interpersonal and communication skills with extensive knowledge of mental health and disease state management. Team player who easily establishes rapport and trust. Proven ability to maintain successful working relationships with clients, their families and colleagues. Authorized to work in the US for any employer

Work Experience

Patient Care Coordinator

Banki Dermatology

August 2019 to March 2020

Coordinated patient procedures and appointments, performed check ins, scanned insurance information, assisted in biopsy prep and lab specimens. Client Service Coordinator

Aria Medical Aesthetics - Connecticut

March 2017 to April 2019

1. Greeted all guests and patients, answered multi phone lines, scheduled appointments and provided post treatment follow up calls. Performed medical grade facial treatments, chemical peels and created customized product regimens for at home use, assisted Physician with laser treatments. Practice Coordinator

Grace Medical Aesthetics - Middlebury, CT

June 2013 to February 2017

Successfully opened and operated new Medical Aesthetics practice by providing outstanding client service and personalized treatment plans. Created client loyalty program to increase practice revenue through the use of strategic planning and monthly events. Grew practice from two employees to twelve within one year. High client retention rate as the the result of personalized service and professionalism.

Director in Charge, Education Expert

Sephora - Canton, CT

August 2008 to May 2013

Developed team building strategies to achieve company goals and deliver outstanding client service. Managed team of 10 employees while overseeing all daily operations including scheduling, human resources and training. Received numerous awards for client satisfaction scores, best employee retention and most profitable boutique style concept store on the east coast. Pharmaceutical Sales Representative

Watson - Corona, CA

May 2000 to February 2004

Maintained sophisticated knowledge of all promoted products within portfolio to gain access to Cardiologists, Urologists, and Dermatologists within territory. Reviewed clinical papers and made sales presentations to pharmacists, physicians, and medical staff to increase sales and grow market share. Maintained number one market share for oral antibiotics in CT/NY. Education

BS in Human Development Family Relations

University of Connecticut - Storrs, CT

1993 to 1997

Skills

• Microsoft Office Word

• Microsoft Office Excel

• Public Speaking

• Time Management

• Relationship Management

• Customer Service

• Esthetic Laser Treatment

• Physiology Knowledge

• HIPAA

• Medical Office Experience

• Anatomy Knowledge

• Medical Records

• EMR Systems

Certifications and Licenses

Certified Aesthetician

Present

International Institute of Cosmetology

Wethersfield, CT 2006

Contact this candidate