Scrum Master/Project Manager/Infrastructure Manager

Network Outages Management Server and Systems Set up, Installation, and Troubleshooting Team Leadership and Training Requirements Gathering Product Management Software Deployments Application Functionality Testing

QUALIFICATIONS PROFILE

Highly innovative, vision-driven, and quality-focused project manager, with extensive background in impacting organizational performance through effective management of software development, infrastructure, and network support operations. Worked as part of the PMO by demonstrating technical expertise in process improvements, change management, and development of tools that addressed clients’ specific business requirements. Forward thinking manager, commended for coming up with solutions that improved IT systems and maintained operations with 99% uptime, achieving high level of organizational efficiency. Competently manage set-up, build-out, and maintenance of a VMware environment with minimum supervision. Equipped with strong communication and negotiation skills, able to motivate team members toward attainment of target goals and on-time completion of projects with high quality. Customer-focused, with sound business judgment and well-honed problem solving skills, able to promptly resolve technical issues to ensure undisrupted delivery of customer requirements.

PROFESSIONAL EXPERIENCE

Allegis Group / TEKsystems

Software Asset Manager Linthicum, Maryland

T. Rowe Price (Contract)

11/2019 – Present

Utilizing the ServiceNow Platform and specifically the Software Asset Management Module (SAM) to examine data, identify issues, and make decisions for remediation of 7,300+ Non-Normalized Software products that reside on more than 200+ enterprise devices. Creating custom products on occasion within ServiceNow when software discovery fails.

IS/IT Scrum Master Hanover, MD 9/2016–8/2019

Took on the responsibilities of Scrum Master for the Service Now development team in support of the organization’s Agile transformation to Agile. Coached the team in the Agile methodologies. Facilitated all ceremonies such as Daily standup, Product Owner demonstrations, Retrospectives, and Sprint planning. Responsibilities included removing impediments that the team presented during each 2-week sprint cycle. Provided training of new team members helping them to use Version One which was used daily in support of building stories and acceptance criteria. Worked with the Product Owner to create product roadmaps needed to set the overall vision of the product. One of the other duties that I supported was the ability to standup a devops solution which tied development work into automatic deployment and testing of code that addressed additional functionality for the business.

Tools use:

Git – Used as a code repository

Selenium - Automation test scripts

CloudBees – Communications platform

Jenkins – Test job automation execution platform

IS/IT Project Manager Hanover, MD 9/2013–9/2016

Provide expert oversight in coordinating several infrastructure projects, including migration of several critical applications to a centralized datacenter for the production environment and a remote facility in Harrisonburg for the Disaster Recovery (DR) / Development environments. All managed projects were tracked using the SDLC / PMLC methodologies to completion making sure they were completed on time and within budget by following the PMO guidelines for successful projects. Provided training for new project managers that came on board.

Led a high-visibility project that supported the ITSM group ensure that migration of our business partner in the UK is using the CA Service Desk for its onboarding process.

Setup and configured IT work which included standing up a new environment for the Populus partner with we are supporting as their ISP, providing network, server and workstation support.

Provided technical management regarding an Windows XP to Windows 7 migration working with the end users community to capture all users files and folders and users profiles to a network drive then upgrading users workstation from XP to Windows 7 with minimal downtime.

Managed several small projects where multiple physical servers were converted to a virtual servers consisting of VMWare hosts and SAN based storage allowing the servers to be vMotioned by VMWare in the event of a server outage.

Loginsoft

Technical Project Manager Rockville, MD 6/2012–8/2013

Provide expert oversight in coordinating several infrastructure projects, including migration of several critical applications to a centralized datacenter at a remote location. All managed projects were tracked using a CMMI matrix, reviewing schedule and effort deviations weekly until project completion.

Led a high-visibility project that supported the Catamaran client focused on ensuring that all critical applications were available before, during, and after the migration with no downtime during normal business operational times.

Setup and configured a virtualized FTP server environment from the ground up using VMware’s ESXi 5 server; installed a guest operating system with vCenter server set up to provide overall environment management utilities required to manage the guest operating systems.

Migrated more than 30 applications that were part of a 2-zone environment, which consists of a frontend and backend servers. These critical applications required working daily with stakeholders to ensure that test plans were created and executed with no errors or issues discovered.

Provided technical management regarding an Windows XP to Windows migration working with the end users community to capture all users files and folders and users profiles to a network drive then upgrading users workstation from XP to Windows 7 with minimal downtime.

Managed several small projects where multiple physical servers were converted to a virtual servers consisting of VMWare hosts and SAN based storage allowing the servers to be vMotioned by VMWare in the event of a server outage.

Followed PMO practices and provided process improvements where possible.

Newwave Telecom and Technologies

Project/Infrastructure Manager Elkridge, MD 9/2008–6/2012

Provide expert oversight in coordinating several software development projects, including code development management and software code deployments into 3-zone environments (Development, Validation, and Production) to support the Office of Research and Development at the Centers of Medicare and Medicaid (CMS); where each project was tracked using CMMI level 2 matrix, reviewing budget schedule and effort deviations weekly until project completion.

Led a high-visibility project that supported CMS senior management; focused in enrollment and data collections areas of the Electronic Health Records Demonstration (EHRD) that adapted the electronic health records systems of U.S. providers; successfully completed the first major area on time and under budget while second part is currently on target for completion.

Outperformed all other contractors or software companies to become the first to successfully integrate two systems into the CMS DataCenter, composed of applications to communicate with Business Intelligence product and external validation zip codes and states through a JDBC connection.

Setup and configured a virtualized environment from the ground up using VMware’s ESXi 5 server; installed a guest operating system with vCenter server set up to provide overall environment management utilities required to control multiple guest operating systems.

Singlehandedly set up and installed phone systems.

TekSystems

Project Manager Linthicum, MD 1/2008-9/2008

Supervised IT-based projects ranging from Solaris 3-zone applications to network cabling upgrades, including UNIX based applications that manipulate Oracle databases.

Secured proof of concept testing required for all federal agencies to show capability of core network to support IPv6, passing traffic within DHHS and several federal agencies.

SHANetworks LLC

Project Manager/Technical Engineering Lead Gaithersburg, MD 1/2007–1/2008

Oversaw all aspects of projects for several bases throughout the U.S., including the Air Force 2nd Generation wireless-based projects to ensure on time completion of design, installation, and documentation as well as quickly resolve all anticipated and identified risks associated with projects.

Handled subcontractor work management, budget development and monitoring, as well as staffing, task delegation, and progress monitoring.

Regularly updated customers on project status and provided technical guidance to project team.

Systems Integration and Development Washington, DC

Project Manager 1/2006–1/2007

Managed overall scope of work for successful project completion, including planning for new projects, management of existing IT-based projects, as well as budget and staffing functions.

Maintained frequent interaction with customers and stakeholders on project progress that improved customer relations.

Worked as an extension for the PMO by performing steps as set forth by their processes and guidelines.

Northrop Grumman IT (acquired Logicon Inc./Syscon) 1996–2006

Project Manager Rosslyn, VA 5/2005–1/2006

Anticipated additional staffing levels for tasks outside contract scope and took appropriate actions; as well as corrected any ongoing management issues.

Enabled company to secure the contract recompetition through strong and well-established customer relations.

Improved organizational efficiency by streamlining call management process for improved call escalation and created an engineering group to handle network redesign and capacity planning.

Program Manager Bethesda, MD 11/2003–5/2005

Directed 24 team members composed of network support engineers and helpdesk technicians in efficient delivery of services to 3 local sites (100 servers, over 1500 workstations in several locations), remote site, and to over 70 locations worldwide; as well as technical support for local and remote DNS structure for Navy Medicine worldwide.

Facilitated the seamless transition from a Microsoft NT Domain to an Active Directory model within Navy Medicine.

Held accountable for $1.5M contract budget, efficiently managing training schedules and time system to meet contract deadlines and budgetary requirements.

Network Operations Manager Bethesda, MD 8/2002–11/2003

Supervised 12 network operations engineers across 3 locations to provide technical, maintenance, and installation assistance for all services and network devices to support customers’ mission.

Redesigned and executed several Microsoft Cluster servers and WAN that supported redundancy.

Achieved minimum downtime and higher systems reliability by utilizing SolarWinds to monitor LAN and WAN devices.

Helpdesk Manager Bethesda, MD 6/2002-8/2002

Mentored 12 helpdesk technicians and updated the standard operating procedures manual, which is still being used to this day, to provide clear direction to helpdesk technicians.

Effectively resolved issues on the first call and closely monitored resolutions made that led to significant reduction in number of calls.

Senior Principle Analyst (Logicon Inc.) Baltimore, MD 4/1999–6/2002

Assumed full responsibility in maintaining and overseeing the WAN at CMS; served as technical lead for all projects involving the NT/Citrix servers, and DataComm Manager for all other elements of the Data Communications Group; and managed 45 technicians and engineers.

Shared technical expertise on troubleshooting matters, network/server restorations, and level-three trouble ticket resolution.

Senior Systems Engineer (Logicon Inc./Syscon) Baltimore, MD 3/1996–8/1998

Designed and executed complex networks and communications services for the HCFA contract. Operated and maintained a large WAN composed of more than 150 servers in 12 locations; spearheaded several engineering and installation projects; provided system documentation and trained less experienced technicians.

Handled maintenance of 144 site servers and 30 remote site servers; supporting contract vendors troubleshoot network and system problems.

Managed project that successfully troubleshot a memory leak within 6 domain controllers.

EARLIER CAREER

PRB Technical Services

Owner Columbia, MD, USA and George, Southern Cape, South Africa 1997-1998

Digital Equipment Corporation

Network Engineer Greenbelt, MD 1994-1996

Senior Field Engineer Baltimore, MD 1987-1994

Gould Electronics Inc.

Area Supervisor Santa Clara, CA 1985-1987

Senior Field Engineer Santa Clara, CA 1983-1985

Electronic Associates

Field Service Engineer San Jose, CA 1981-1983

Select-O-Mation

Electronic Technician Baltimore, MD 1979-1981

EDUCATION/CREDENTIALS

Associate of Arts in Electronic Engineering RETS Electronic School, Baltimore, MD

Netware Engineer Certification and CNE Testing Training CNE NETWARE, Hunt Valley, MD

Microsoft Certified Solutions Expert (MCSE)-Microsoft Certified System Engineer, Columbia, MD

MailSweeper, Enterprise Email Content Filtering Content Technologies, Baltimore, MD

Sniffer Professional LAN Scope, Baltimore, MD

LAN Analysis software for observing network packets and assist in troubleshooting network problems

Aruba Level II Technical Training Aruba Networks, Herdon, VA

Wireless RF Design and Implementation of network based switches and operating systems

VMware VCP 5: 2012 Hunt Valley, MD

Installation, configuration, and management of VMware 5 Server. Setting-up and management of ESXi server, vCenter management server, and several guest operating systems (Linux, pfSense, and monitoring servers)

Certifications:

Certified Product Owner: In Progress (December 2019) Certified Scrum Master VMWare VCP 5 Certification A+ Certification Net + Certification

MCSE Certification Novell CNE

AFFILIATIONS/ACTIVITIES

CNE/PA VMware Users Group (VMUG)

Resolved computer related issues for friends and small companies in the local community

Recently completed network upgrade for a local car sales company

TECHNICAL ACUMEN

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Operating Systems

Microsoft NT, 2000, XP, Vista, Windows 7 and Windows 10; Microsoft Active Directory on Server 2003, and Server 2008; Novell 2.X, 3.X, and 4.X; Citrix Metaframe; Unix; Linux; Red Hat; CentOS; Ubuntu

Network Equipment

Cisco Routers and Switches; Aruba 6000 and 800; Nortel Switches; Enterasys Switches; Linksys (Cisco); Dlink

Software

VMware datacenter virtualization; Remedy; Word, Excel, Visio; AutoCad; Ekahau Wireless Survey; Project

Hardware

HP/Compaq Servers; Dell Servers; IBM Servers; Solaris Servers; Barracuda Enterprise PBX; Edgewater (Edgemark) Datashaper router used for VoIP; SuperMicro Server

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