Jakob W. Karlsson **** Medici Way

Oceanside, CA *2056

623-***-****

adhdhy@r.postjobfree.com

WORK EXPERIENCE

4Telecom Help Inc., Carlsbad CA — Administrative Assistant May 2018 - September 2018

● Worked directly under the CEO, developed spreadsheets and updated databases to track, analyze and report on account data.

● Updated accounts with latest personal details and payment information.

● Composed files of documented client service billing information and reviewed all documentation to eliminate errors.

● Administrative work (sorted and organized materials such as physical files, tracking spreadsheets and updating account inventory.) Six Flags Inc., Vallejo CA — Guest Relations Executive April 2017 - August 2017

● Directed staff to handle needs for individual guests in an accurate and efficient manner.

● Quickly found remedies to compensate customer complaints in-person and over the phone in the call center.

● Accurately managed multiple types of transactions, including: cash, credit/debit, checks, etc.

● Sold tickets and season passes via phone & in person, utilizing Six Flags selling points to benefit individual customer needs.

● Updated customer accounts with add-on membership charges, including upgrades via telephone or in person.

JTK Enterprises (Real Estate Brokerage), Carlsbad CA — Sales Assistant Intern

May 2016 - August 2016

● Set/confirmed client and prospect appointments.

● Customer service and follow-up for each interaction/transaction with existing clients or prospects.

● Ran ongoing outbound marketing campaigns (email, text, phone, social media, etc.)

● Answering and promptly and professionally responding the phone and email inquiries.

● Logistics and tasks (picking-up prospects at the airport, dropping documents for signature, etc.)

EDUCATION

Sacred Heart University,

Fairfield, CT — BS, Marketing

August 2014 - May 2019

● Cumulative GPA:3.4

● Member of the Division I Men’s

Volleyball Team

SKILLS

● Windows

● Macintosh OS

● Microsoft Office Suites (Word,

Excel, Power Point, Outlook)

● Pivot Tables/Vlookup

● Copywriting

● Social media technologies

● Data entry

● Oral/written communication

● Cash handling

● Database management

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