Andrew "Drew" Peterson

**** * **** ********* ** *3210

920-***-****

adhdhr@r.postjobfree.com

QUALIFICATIONS:

●Work well without supervision

●Able to address complex issues with little direction

●Ability to prioritize and remain focused on the essence of an issue

●Excellent with customer support services

●Able to assist novice users with complex issues on their level

●Skilled at learning new concepts quickly while working well under pressure

●Skilled at managing entire region tickets and keeping the process moving

●Service Now Experience

●SAP Experience

EDUCATION:

March 2013 ITT-Technical Institute Cedar Rapids, IA

Major: Computer System Administration

GPA: 3.93

EXPERIENCE:

12/2016 – 9/2020 TCS (Client PwC) Multiple Locations

Office Technology Support Technician

(Downsized Due to COVID-19)

Maintain and support Office technologies for a multinational corporation

Travel to several different sites to manage technical issues without supervision

Image machines to exacting standards

Supporting all users in office, Online, and over the phone

Managing office transition and unmanned offices

Managed inventory, Repairs, and Requests for new equipment

Managed tickets for all central region offices (total of 6 maned and 4 unmanned offices)

SAP Experience

4/2013 – 12/2016 HH Ventures/ Ready Wireless Hiawatha, IA

Desktop Administrator

●Build and maintain all hardware for a fast growing company

●Maintain administrative servers

●Administer several Google Apps for work domains

●Facilitated company migration from Windows 7 to Windows 10

●Only desktop support technician for the entire company

●Setting up new users to include AD, file shares, email, and specialized software

●Administer mobile device management for field personnel throughout the country

●Maintain application servers for finance, shipping, and inventory control

●Point of contact and control for technology equipment purchases throughout the company

●Assisted IT management with all other infrastructure needs

9/2012 – 4/2013 Technisource Iowa City, IA

Contractor Desktop support technician Pearson

●Re-imaging machines

●Break/fix

●Setting up new users- passwords, software installation, hardware configuration

●Assisted with migration to Google apps for work domain from MS Exchange

●Testing for Windows 8 deployment

●Point of Contact and Subject matter expert Windows 8

●Tier II support for a global network

8/2012-9/2012 eBryIT Kennesaw, GA

Dell Contractor Iowa City Schools

●Imaging and re-imaging of new and reused PC's and laptops

●Placement and testing throughout the district.

01/2012-07/2012 Information Services USA Hiawatha, IA

Contractor \Network Systems Administrator Center Point- Urbana School District

●Image and add PC's to network and rebuild machines as needed

●Maintain Windows 2003 and 2008 Servers

●Maintain and build Windows XP and Windows 7 PC's

●Managed Active Directory, Print services, and Group Policy management services.

●Maintained and administered RADIUS server and access throughout the district

●Point of Contact for all technology equipment throughout the district

04/2009-02/2011 MC Industries Monticello, IA

Shipping Associate

●Entered shipping data

●Filled out Bill of Lading in accordance with DOT standards

●Processed shipping orders

●Organized all finished products in warehouse

●Worked with truckers and shipping representatives

United States Army Honorable Discharge Ft. Campbell, KY

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