Cisco Support

CHRISTOPHER PEEBLES

***-***-******* **** ************.OF QUALIFICATIONS *****@******.***

Five Cisco productive Certified Network years of Associate service in (the CCNA) United Collaboration States Navy Completed Ten years of Cisco experience Network providing Specialist system-program operations with Augusta training, Technical and customer College support Five Proficient years user administering of Windows Cisco 7 Professional/Unified Communications Enterprise and environment. Macintosh OS EMPLOYMENT HISTORY

Network Individualized Technician, monitoring Presidio of Network network/Solutions; voice systems Irving, for Texas multiple (March clients. 2020 Supporting – Present) Cisco, VeloCloud, VMWare and Juniper. Analyzes Direct interfacing and troubleshoots with engineering the logs groups while tracking and vendors incidents to escalate and performing major concerns. advanced levels of routing incident analysis. Team Continuously focused; reviewing providing monitoring communication tools with to investigate clients, peers potential and managers issues or respond regarding to incident monitoring management. events. Interfaces include Zenoss, Aruba, Prognosis and CradlePoint.

SIP Building VoIP Cloud relationships Analyst with II, Star2Star customers Communications; that utilize Star2Star Atlanta, Communications. Georgia (February 2017 – February 2020) Prepares Review SNA packet tests captures for circuit on integrity user’s cloud before based allowing managed new devices and existing to analyze customer calls to (QoS; launch one-new way CCMs. audio). Coordinate with with customers Level 3 to ensure to RMA originating endpoints and and terminating managed devices. calls are being processed affectively. Coordinate Participate and the implementation lead virtual teams of of collaborative technical resources technology in order and security to identify platforms possible within threats the and StarSystem. vulnerabilities. Cisco Administered Unified Communications Cisco Unified Communications Analyst, Cerner Manager Corporation; (CUCM) Augusta, environment Georgia (to September include system 2014 – updates February and 2017) maintenance. Administered Provided guidance Cisco on Unity migrating Connection to Cisco environment Unified Communications pre and post migration. telephony, configured and installed IP phones. Point Managed of contact designing for Unified automated Communications attendants and incidents call centers, and change in Cisco request Unified tickets. Contact Center Express (UCCX) Assisted Administered, managers with with full administrative adding user to access, Contact third-Center, party and applications educated end (Zoom, users X-on Medius, how to Syn-use Apps) Cisco Finesse. Coordinated Platforms include service Cisco and VoIP, repair AT&requests T Centrex, for legacy Comdial telecommunications phone system, P-phone on analog, system, digital basic and analog. key system phones Managed allowed NetPlanner the OR Distributed to install Antenna one ION System B DAS solution (DAS) project that will which provide was additional being installed cellular by NetPlanner. coverage for Overseeing Verizon and this AT&project T throughout the hospital.

Client Create Support and dispatch Specialist incidents/I, Augusta requests University using Health ServiceNow System; for Augusta, the faculty Georgia and staff. (December 2013 – September 2014) Support Support OS to users X and who Windows need assistance based desktops/with iOS, laptops. Android, and Blackberry devices. Utilize Create the knowledge BlackBerry base Enterprise documents Server to assists to wipe users, and and reload field BlackBerry technicians, devices. with troubleshooting solutions. Utilize Administer Bomgar Scantron Remote software Desktop to Software evaluate to exams engage administered and support by the professors user remotely. and report results within two hours. Customer Maintained Service and controlled Advocate, protected BlueCross health BlueShield information of South for Carolina; providers Augusta, and beneficiaries Georgia (November of Railroad 2011 Medicare. – November 2013) Provided Ensured Health additional Insurance feedback Portability to enhance and knowledge Accountability base Act systems. (HIPPA) compliance is met at all times. Received Review and inbound process calls claim from adjustment providers reason and beneficiaries codes (CARC) regarding and Remittance rejected and Advice denied Remark claims. Codes (RARC). Exceeded Assisted supervisory requirement personnel of 92% monthly with forms production building with using an MS average Word 2010 of 95% and productivity. Adobe Acrobat Professional. Implemented Privacy Act process improvement decision tree to avoid releasing unauthorized information. Mentor Sales Consultant, CarMax; Augusta, Georgia (April 2010 – June 2011) Booked Listened an and average responded of 15 to units customer per month needs. by Assisted providing with exceptional vehicle selection customer and service. answering questions. Maintained Processed documents a working for knowledge retail automobile of available sales inventory, including financing credit application, options, titles payoff and information, extended service titles policies. and other related materials. Maintained customer base through follow-up contact that encourages patronage. Computer Provided help Technician, desk/technical Comso, Inc.support ; Augusta, solutions Georgia to multi-(January cultural 2009 instructors – December using 2009) Remedy ticket system. Installed Installed audio additional cards video in PCs cards to ensure which instructors resulted in had support the necessary of dual-monitor hardware functionality to record on sound PCs. bites for their curriculum. Assisted Created Windows with McAfee login ePO and launch Exchange and support accounts on in all accordance managed with devices. government directive using Active Directory. Provided, Managed over maintained 1000 pieces and distributed of software network/and its software system information licenses in accordance for newly installed with software devices license on government agreement. domains. Updated building schematics on a daily basis ensuring property management and network functionality. Systems Provided Client daily Technical solutions Analyst support II, to Automatic dealerships Data nationwide Processing, on Inc.troubleshooting ; Augusta, Georgia Dealership (April 2007 Management – January Systems. 2009) Connected Connected to to Dealer onsite PCs Management using Remote Systems Desktop using connections RSA tokens to to troubleshoot ADP networks software and over print the servers phone. Maintained Ensured hardware/a 95% first-software call resolution conditions for are all maintained Systems/PC in related accordance inbound with calls. company policy. Developed Performed training daily troubleshooting solutions to troubleshooting proprietary printers, proprietary dumb hardware terminals, and modems, software. terminal servers, Unix Servers, routers, switches, and other miscellaneous hardware and networking equipment within the company. Cryptologic Conducted daily Technician administrative Administrative, tasks using US Navy, the Microsoft Fort Gordon, Word, Georgia Excel, (May Access, 2001 PowerPoint, – August 2006) Schedule and Outlook. Designed, Gained two implemented years experience and maintained in system operations reports for and two various divisions types improving of hardware research and and software. development times by 25%. Trained Implemented staff and a computer-customers based in computer-programs system resulting setup in reduced and operations. processing time by more than 50% while remaining in compliance Operated secured with Personnel communication Support devices Activity enhancing Atlanta. security of classified information at CSS/NSA Georgia. Performed manner to support personnel/military physical operations. security duties that enabled over 400 personnel to obtain security clearances in a timely Cisco Cisco Systems, Certified Inc. Network Nov 2016 Associate – Nov 2019 (CCNA) Collaboration CERTIFICATIONS EDUCATION

Augusta Technical College, Augusta Georgia

Certificate, Cisco Network Specialist - December 2009 Georgia Southern Bachelor of University, Science (B.Statesboro S.), Information Georgia Technology - December 2020 (expected)