Customer Care Sales

TRS

**** ******* **** ** ********, GA ***** 865-***-****

*************@*****.***

Travis R. Steele

SKILLS & ABILITIES

Extensive Customer Service Background, Prolonged Volunteer involvement, Successful Sales Experience, Proven Excellent Management Record, Natural Team Leader, Microsoft Office Efficient, Technologically Savvy, Creative Marketing Ability Including All Written, Digital, and Promotional Communications, Fresh and Contagious Energy, Goal Oriented and Thrives In High Pressure Situations.

PROFESSIONAL EXPERIENCE

Pipeline Operations Manager 2019-2019 Colonial Pipeline

Scheduling deliveries while overseeing them as they traveled between shipper and recipient. Helped generate approximately 2 million dollars for the company by maintaining pipeline integrity without ever having a safety incident. Continuously ran pipeline with no shut downs or leaks for 12 hours shifts. The expectation to maintain line pressure and flow rate was second only to the safety of our clients, personnel, equipment, product and the environment. Customer interaction involved connecting the shipper to the delivery point by utilizing protocol to ensure time/cost efficiency.

Substitute Teacher 2016 – 2019 Roane County Schools

PRN position* Included learning the dynamics of teaching in various classroom scenarios. Requirements to adhere to all curriculum goals set forth for the time spent in each area. Responsible for the care and security of all students while nurturing their education and possessing the knowledge to bounce around to different grade-levels and subjects as needed.

Customer Care Specialist 2015 – 2019 ADT Security

Vast Customer interaction daily that developed an easy problem solving sense of urgency. Promoted to Tech Support Division within 1 year to develop Product Software and Hardware knowledge to customers. Maintained a 30 second hold time throughout my time with the company and received innumerable ‘Perfect call’ ratings both by customers and higher management.

Supervisor & Trainer 2014 – 2015 Dial America

Team Leader and Supervisor in call center environment. On average trained 10 new sales representatives a week with a 90% retention rate through training. Trained employees in customer service, sales and cold calls. Built future employees for success while keeping them up to date on the policies and procedures set forth by the company. As a trainer I lowered our rate of compliance failures on the floor by 30% and was named trainer of the month 3 times.

Shift Supervisor 2008 – 2014 Firework Supermarket

Learned all aspects of Retail Sales and Customer Service Skills. Promoted to Manager and was responsible for daily store goals and operations including team training and supervision during schedule. Required constant safety education in order to build Customer Relationships and reach sales goals. During my tenure with the company we set the company high sales numbers 4 years in a row.

EDUCATION

BS in English May, 2013

University of Tennessee

Knoxville, Tennessee

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