KEVIN AZMOUDEH

**** ******* ***, *** ******, VA *2102 · 301-***-****

Email · Linkedin Profile

Over 23 years of IT industry experience with both private sector companies and highly regulated government agencies

Engage clients to gather software requirements/business rules, and ensure alignment with Development Teams.

Translate stakeholder requirements into different deliverables

Flexible and versatile to adapt to a new environment and ability to work under pressure.

Strong analytical, problem-solving, verbal and written skills.

Ability to effectively lead and work in teams.

EXPERIENCE

SEP, 2017 – APRIL, 2020

CUSTOMER SUCCESS MANAGER, Sciencelogic

Orchestrate overall relationship with assigned clients, which include Growing adoption, ensuring retention, and happiness.

Work with clients to build Customer Success Plans, establishing critical goals, to aid the customer in achieving their objectives.

Measure and monitor customer’s achievement of critical and key performance indicators, reporting internally to ScienceLogic Account team.

Establish regular cadence (Weekly, Monthly, Quarterly) with each assigned client

Act as a trusted/strategic advisor with customers and drive continued value of ScienceLogic products and services.

Work closely with the ScienceLogic Account Team (Account Manager, SE, PS )

to identify and/or develop upsell opportunities.

Advocate customer needs/issues cross-departmentally and managed customer concerns.

Assist and provide expert deployment, operational standard methodologies and established a ScienceLogic Center of Excellence.

Assist in workshops to help customers demonstrate the full value of ScienceLogic solutions and lead periodic partner meetings.

Provide insight with respect to the availability and applicability of new products and features.

Support Professional Services with scoping, and selling follow-on and new service opportunities.

Identify in cooperation with the Account team the key success criteria for ScienceLogic deployment and drive customer happiness.

Act as the ScienceLogic liaison for ScienceLogic technical inquiries, issues or escalations. This include working with Support, Product Management (i.e. roadmaps), or others as needed.

Maintain current functional and technical knowledge of the ScienceLogic platform and future products.

APR, 2005 – SEP,2017

APPLICATION ADMINISTRATOR, Exostar

Provide all aspects of Service and Support for Exostar’s Supply Chain Management and Procurement Products.

Manages Supply Application programs and held Monthly meetings with clients on Application, Data Servers and Network base issues.

Manage, drive resolution, and report identified support requests from Clients within Service Level timelines.

Client advocate within Exostar for Application Support related issues.

Provide leadership, support and development for Exostar's Operational Applications as well as managing, maintaining and expanding Exostar's external customer-facing web framework and applications.

Accountable for identifying and mitigating risks to the service delivery

Responsible for co-coordinating involvement from all parties involved in the delivery of application services to the client

Lead periodic problem analysis meetings with all parties involved in the delivery of application services to the client

Lead the Team to follow all established processes and procedures for production support

Leveraging metrics to forecast support trends to manage aggressive growth

Accountable for identifying and mitigating risks to the Exostar service delivery

MAR, 2001 – FEB,2005

STORE OWNER, PARCELPLUS

Owned and operated 2 stores in Tysons Corner and Fairfax Station VA

MAR, 2000 – FEB, 2001

MICROSOFT SYSTEM ENGINEER, MARCHFIRST

Managed Various IIS sites, built Compaq and Dell Intel 1U RackServers and installed various hardware/software, connectivity, switches and firewalls. Performed direct work with staging and production sites as well as backups using Veritas.

Installed NT Servers, IIS site creation/home directories security. Exposed to Big IP by F-5, on-site and remote monitoring of the web sites.

Handled Remedy tickets for diagnosis and solved various issues with client’s web servers.

APR,1999 - MAR, 2000

MICROSOFT SYSTEM ADMINISTRATOR, USPS INSPECTION SERVICES

As Microsoft Certified Systems Engineer (MCSE) supported WAN/LAN problems.

Developed and designed NT Clustering architecture for the enterprise.

Performed full-life cycle analysis on future Y2K compliant systems.

Performed as network manager for USPIS's nationwide WAN

JAN,1999 – APR,1999

MICROSOFT SYSTEM ADMINISTRATOR, SOCIAL SECURITY ADMINISTRATION

As Microsoft Certified Systems Engineer (MCSE) Provided the expertise necessary to ensure hardware/software applications were performing in accordance with the electronic imaging process.

Supported the technical configuration analysis, operations process development, hardware/software integration, performance and stress testing, and installation support.

MAR,1998 – JAN,1999

PLATINUM ACCOUNT MANAGER, DIGEX

As a web site Platinum Manager supported full range of web hosting solutions. Customers used web presence for mission-critical revenue generation, customer retention, and marketing communications.

Assisted with managing resources, and upgrades in customer’s web services in Windows NT 4.0 environment.

EDUCATION

APR, 1983

BUSINESS ADMINISTRATION/MANAGEMENT, Bowie State University

SEP, 1998

MCSE, Microsoft Sysyem Engineer

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