James Kenck

Beaverton, OR 503-***-****

www.linkedin.com/in/jimkenck adhda9@r.postjobfree.com

IT Professional

Collaborative professional proficient at using project management, training, and systems administration skills to resolve technical issues and provide critical knowledge to target audiences. Identify and manage enterprise operations in a clear and understandable manner. Expertise:

System administration Project Management System Analysis Training Design, Development & Delivery Account Management Professional Experience

IBM, Beaverton, OR

Senior IT Consultant 2015 to 2020

Design, develop, and deliver instructional technical training materials with hands-on exercises for client and internal technical support audiences in Cloud Computing, Virtualization, UNIX and Linux operating systems, and select products. Delivered technical instruction using distance learning technology and remote education systems. Managed course development projects to meet release requirements for Cloud Computing, Big Data, and Linux curriculums. Mentored junior team members in effective consulting practices.

Provided on-site lab-based training (PowerVM, AIX, Linux administration, storage, networking, support strategy) to multiple fortune 100 companies, reducing installation time-cycles, and increasing customer satisfaction.

Mentored select international team of IBM Power support staff on implementing Linux on Power, expanding global knowledge base and enhancing customer satisfaction.

Reduced lab infrastructure by orchestrating system consolidation into more virtualized resources, expanding training opportunities to new remote audiences.

Designed reporting strategies to capture trends, ensuring effective project scheduling and staff assignment.

Established requirements for and validation of Linux on POWER Acclaim badge program, enabling clients to define unique skills and share their experience level with clients. Advisory IT Consultant 2006 to 2015

Created and presented technical hardware and software (UNIX, Windows) training courses using alternative delivery methods such as Computer Based Training (CBT), video, self-paced print materials, distance learning, and face-to-face training. Trained external / internal clients who install, configure, manage, and repair data center computer systems. Selected and developed instruction methods and media to support in-depth hands-on curricula. Researched technical topics through discussions with Subject Matter Experts, including development, support engineers, consultants, and by direct laboratory experimentation.

Simplified training project definitions and content requirements, shortening development cycles up to 25% and meeting critical demand.

James Kenck adhda9@r.postjobfree.com Page Two

IBM (Continued)

Designed, developed, and delivered webinar-based training programs, increasing IBM support staff and business partners’ abilities and enhancing problem solving competencies.

Acquired key SAN resources outside of defined budget, expanding Cloud-based training.

Implemented remote lab environment, expanding product to global market and reducing corporate travel expenses.

Learning Specialist 2000 to 2006

Created, developed and delivered IBM server training packages to support staff (AIX, PowerVM, Linux). Oversaw deployment of lab resources to meet critical business demands.

Designed lab system configuration to optimize resource utilization, allowing concurrent classroom sessions to access shared resources.

Introduced Linux on POWER curriculum, expanding business / additional courses 20%.

Achieved 95%+ satisfaction rating on content design and delivery. Additional Roles:

Software Support Engineer

Customer Engineer

Education

Bachelor of Science (BS), Political Science, Portland State University, Portland, OR Professional Development

IBM POWER Academy

IBM TechU

IBM support training

HP systems training

Interpersonal skills

Information Mapping (Developing Procedures, Policies & Documentation) Certification / Professional Development

IBM Virtual Collaborator

IBM Systems Technical University Speaker

Linux On Power Technical Administrator

Linux On Power Storage Administrator

Linux On Power Performance Technical

Docker Foundations

Volunteer Experience

Beaverton High School / Highland Park Middle School

Boy Scouts of America / Girl Scouts of America

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