Customer Office

NITIN DUBEY

(M)995-***-****, (O)991*******

Email: ************@*****.***, **************@*****.***

OBJECTIVE

Developing skills is not just a job of Trainer, this is the PASSION of life. To work in a competitive environment where there are ample opportunities to learn and grow. Willing to work as honest, dedicated and responsible person in a challenging environment CAREER SUMMARY

I have more than 8 years’ experience in BPO & Non-BPO MNC IT-Logistics Companies. 1. Bundl Technologies Pvt Ltd. (Sep., 2016 – Continued ) Designation: Assistant Manager Training

Job Responsibilities

a) Provide Complete Process Training & Application Training b) Work as a mediator between HR Dept. & newly hired employees c) Take ownership of Job Fair & Campus Recruitment d) Take care of all joining formalities as a part of HR Dept. e) Update these employees about On Job Training Location & Schedule f) Prepare strategies to develop start-up business in newly launched area 2. Transport Corporation of India (TCI) (April, 2015 – Sep.,2016) Designation: Trainer (Officer Grade)

Job Responsibilities

a) Provide Complete Logistics Training as LSC partner with NSDC & CII b) Prepare strategies to improve employee’s skill level c) Take care of all joining formalities as a part of HR Dept. d) Provide training on Customer Service Skill & Personality Development e) Update these employees about On Job Training Location & Schedule f) Work as a mediator between HR Dept. & newly hired employees 3. VVDN Technologies, Gurgaon (May, 2014- Sep., 2014) Designation: Customer Support Coordinator (Latcomx6) Job Responsibilities

a) Prepare strategies to promote products & services for prospective business b) Provide on job training to new joined employees c) Take care of inbound calls & provide manual troubleshoot steps to activate new device d) Help to follow steps for updating profile & internet settings e) Provide support number of concerned department in case out of scope query 4. Agilent Technologies, Inc., Manesar, Gurgaon (August, 2012-Dec.2013) Designation: Customer Support Coordinator (EMG-GBS-CCT) Job Responsibilities

a) Take care of queries related to Agilent Product & analysing Agilent Website b) Respond to Agilent Customers regarding their queries & coordinate in between different dept. c) Reply to email queries and manage other correspondence d) Investigate clients’ problems and make speedy solutions e) Train new customer service representatives and help managers to build up existing representatives skills

5. Tele Performance India Ltd. (April, 2010 –June, 2012) Designation: Technical Support Officer (Microsoft Office Live) Job Responsibilities:

a) Handle customer’s query regarding Microsoft Office Live web host services via e-mail and chat b) Access their account to check website status, troubleshoot in their website & provide them resolution accordingly

c) Check if customer has used third party coding such as any scripting language to design website and refer to the professional web designers if required and provide the appropriate online support link

d) Check credit card status, renewal/due date of subscription/add-on services and billing transaction details and inform the same to the customer

e) Help customer regarding updating new Credit Card (if expired or theft) & provide step by step instructions

6. Sparsh BPO Services Ltd. (Oct. 2008- April 2010) Designation: Customer Support Officer (PNB Process) Job Responsibilities:

a) Handle inbound calls of customer’s regarding banking related queries such as balance enquiry and transaction details

b) Raise ticket for complains related to bank account such as non-disbursement transactions done with ATM machine & other complains

c) Keep track of complain numbers and acknowledge the customer regarding the same d) Transfer complains to the concerned department if required e) Provide information to new customers about bank and process to open new account PROFESSIONAL & ACADEMIC QUALIFICATIONS

a) 2012 MBA (IT) from MDU, Rohtak

b) 2008-09 DOEACC ‘A’ Level Course from DOEACC SOCIETY, NEW DELHI c) 2007 DOEACC ‘O’ Level Course from DOEACC SOCIETY, NEW DELHI d) 2004 Graduation from University of Rajasthan

e) 2001 10+2 from U.P. Board

f) 1999 10th from Raj. Board

IT SKILLS:

a) Languages: C, C++

b) Packages: MS-OFFICE

c) Platform: MS-DOS, WINDOWS (95, 98, XP)

d) Database: DBMS, SQL

Interest and Activities:

a) Listening Soft and Melodious Music

b) Singing Song and Anchoring

c) Internet Surfing and Chatting

d) Playing Badminton and Volleyball

PERSONAL DETAILS

Father’s Name : Mr. O. P. Dubey

Date of Birth : 15th September 1984

Language Known : English, Hindi, Bhojpuri

Present Address : 1509 Shanti Niwas Sector-46 Jal Vihar, Gurgaon 122001 Haryana Permanent Address : Vill: Sonaharia, Post: Chochakpur, Distt.: Ghazipur 233224 UP. Nitin Dubey

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