Engineer Service

J. PUGAZHENDHI Address: No; ***/**, Pallavar quarters,

Technical Lead (SME) – Automobile Thattithoppu, Ayyanpettai post,

Email: ********@*****.*** Kanchipuram-631601.

Mobile: +919*********

Automobile Engineer Professional

Experience in automobile after sales services. Adept at interacting and building business relationships with senior management, both internally and external clients. Ability to analyses, organize and manage challenges projects that promote growth through individual and project achievement. Willing to work in a target based environment, poised to tackle the multi project challenges. Dedicated and highly ambitious to achieve organization goals as well as personal.

Technical Competencies

Technical Publication - Service manuals, Owner’s manual, Training manual, Diagnostic manual, Augmented, Virtual & Mixed reality technical support, Parts catalogue, Wiring diagram and Vehicle validation (R&I), for Gasoline, Hybrid Electric Vehicles and Electrical vehicles.

Service Dealer experience –Mechanical, Electrical, air conditioning systems diagnosis, Fault attend and problem solving.

Key Competencies

Client Relationship

Project Management

Leadership & Team management

Solution focused negotiation

Problem solving & Analytics

Overall Organizational Experience

Organizations

Designations

Responsibility

Clients

Years

GGS Information services India Private Limited - Chennai

Technical Lead - SME

Technical & authoring support

CNH, Eicher,, TVS & Royal Enfield

Present - from July 2019

Care soft global private limited - Bangalore

Senior Technical Author

Technical Information Data Base / Service manual / Parts catalogue authoring

Electrical Vehicles (Cars) Tesla 3, Jaguar I-Pace, Chevrolet bolt/ CNH - Farm equipment’s

Jan 2018 - July 2019

Quantum leap consultancy - Chennai

(Client support – Renault Nissan business center India pvt ltd)

Senior Design Engineer / Technical Writer

Service manual authoring / content development Vehicle validation / Owner’s manual content validation with actual vehicle

Nissan and Renault

Aug 2012 - Dec 2017

GGS Information services India Private Limited - Chennai

Repair Engineer

Vehicle R&R, Technical information data gathering

Mahindra, Tata, Ford, Daimler

May 2010 - Aug 2012

Chennai auto agencies (Chennai ford)

Asst, Electrician

Vehicle R&R, Periodic services, Fault finding and problem solving

Ford – Service

Oct 2004 - May 2006

Present Job Profile

1.Technical Support & Writing:

Technical class room training animation R&R and Lubrication real flow support – Royal Enfield from May 2020.

Service manual technical support and vehicle validation – TVS BSVI models from Aug 2019 to Mar 2020.

Parts catalogue components list preparation support – Eicher from Apr 2020 – May 2020.

Service manual authoring and technical support – CNH from 2019 July.

Organization - GGS Information services private India limited.

Inputs and Analysis

Downloading the document inputs from e-room.

Downloading the CAD data’s (3D and 2D) from the e-room.

Analyze the downloaded model inputs are appropriate.

Finding the missing and mismatch information between input document and cad data input.

Identify and confirm with the relevant customer/Engineer/ CFT - member for design check confirmation.

Communicate / Meeting with the relevant customer/Engineer/ CFT - member for input documents with cad data confirmation.

Responsibilities

Follow the delivery time lines for each activity to complete the process on time with quality.

Service procedure content writing (R&I).

Prepare the service steps images using 3D cad or 2D line drawing.

Prepare the serviceable parts exploded views.

Prepare the parts information callout table for the exploded view.

Mark-up and compile the procedures and sending the design check confirmation for the relevant-customer/Engineer/ CFT – member.

Follow the design check timeline and get the feedback from customer/Engineer/ CFT member.

Update the content and images corrections upon design confirmation with customer/CFT/Engineer.

Providing the hyper links between multiple serviceable procedures.

Providing the hyper links between the parts callout and parts information table.

Segregate the models and variants.

Perform the self QC and deliver the file.

Achieve OTD and FTR.

Tools Skills

Arbor text Epic Editor

Frame maker

InDesign

UG NX Team center, Space vision, JT2Go

MS Word, Excel, power point.

2.Technical experiences (Passenger Car):

Inputs and Analysis

Receives the job card.

Read the customer complaints.

Confirm the complaints with actual vehicle.

Discuss with the team leader.

Diagnose the customer complaint.

Responsibilities

Prepare the report based on diagnosis.

Discuss with team leader for the issues.

Prepare the quotation for replaceable parts information and cost.

Providing the quotation for customer approval.

Replace with the new parts.

Trouble diagnosis and rectifying the electrical issues.

Confirm the complaints are rectified.

Deliver the vehicle on-time and quality.

Submit the job card to the team leader for delivery.

Achieve productivity and efficiency.

Diagnostic Tools

IDS and PDS – Diagnostic trouble codes and fault-finding tool.

Brake-out box–Wiring harness fault finding tool.

Robin-air – Air conditioning diagnostic tool.

Overall Projects - Technical Writing

1.Present projects: 2019

Tractor: CNH. CASE - service manual (Agricultural and Farm Equipment)

CAT - Diagnostic manual migration. 7495 Electric Rope Shovels

Eicher - Part catalogue & technical support.

Two wheelers : TVS BSVI model Service manual & Diagnostic manual

Royal Enfield R&R E-Catalog, Lubrication real flow animated training module technical support.

Mahindra: Parts catalogue, Service manual, Owners’ manual, wiring diagram, Quick service guide.

Tata: Body repair manual - Domestic Market.

Ford India: Technical bulletin, PDI Check sheets preparation.

2.Project since: 2018 to 2019

Agricultural and Farm Equipment - CNH.

Electric Vehicles

Technical Information Data Base Gathering.

Client: Jaguar I- pace (Ford), Tesla and Chevrolet Bolt EV.

3.Project since: 2012 to 2017

Main project: Nissan and Renault service manuals

Global Market: Service manual technical writing.

Domestic Market: Vehicle validation, service manual document preparation and technical writing.

Supporting project: Nissan Owner’s manuals

Domestic Market: Vehicle validation, service manual document preparation and technical writing.

Educational Credentials

Degree

Major

University

B. Tech

Automobile

CMJ University

Diploma

Mechanical

Rajasthan University

Languages Known;

English, Tamil, Hindi.

Present CTC: - 8.5 pa

Expected CTC: -

Notice period: - 60 days

Declaration

I hereby declare that the given are true to the best of my knowledge, and belief. Being the person with the determination to succeed, I am sure that I will be able to contribute my best to the organization.

Date: 02-09-2020 Thanks & Regards,

Place: Chennai. J.Pugazhendhi.

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