Customer Support, Associates in Network System Support, CompTIA A+
Resume:
CHRISTOPHER LINTON
************@*****.***
SUMMARY:
I.T. graduate with extensive customer service experience.
3+ years I.T. and Tech Support experience
7+ years of Customer Service experience
5+ years Call Center experience
Word, Excel, Access, PowerPoint, and Salesforce
Graduated with Highest Distinction in Networking Design and System Support at Rio Salado College.
CompTIA A+ Certified
TestOut PC Pro Certified
Preparing for CompTIA Security+ and Network+ certification exams
Strong communication and listening skills, great at troubleshooting, highly motivated, creative problem solver. EXPERIENCE:
Strategic Systems Inc., Gilbert, AZ October 2020
Lead Technician (contract)
Responsibilities:
Wells Fargo office relocation project
Oversaw uninstall and install of servers, workstations, printers, and other peripherals
Tested and ensured functionality
Provided on-site user support
Doordash (While Full-time Student), Phoenix, AZ January 2020-Present Delivery Driver
Responsibilities:
Deliver orders from participating restaurants and stores to customers
Deliveries include catering, meals, and groceries National General Insurance, Mesa, AZ April 2019-October 2019 Customer Support Representative
Responsibilities:
Customer service regarding home insurance and property damage claims
Responsible for answering high volume inbound calls
Supported borrowers by processing escrow payments, researching and reviewing insurance documentation, working with insurance agents to update and renew policies, providing detailed information on how to file a claim, and processing complaints
Used Salesforce to thoroughly document all actions and file tickets
Trained new hires
State of Arizona: Arizona Department of Corrections, Phoenix, AZ April 2004-February 2019 Independent Contractor
Responsibilities:
Administrative tasks
Created and updated an Access inventory database
Filing and records keeping
Maintained legal documentation and library resources
Trained new hires
Ordered supplies
Atronic Americas, Scottsdale, AZ October 2002-April 2004 Wide Area Network Monitor
Responsibilities:
Monitored and Maintained interstate network of 50+ casinos and hundreds of linked slot machines for Wide Area Progressive Jackpots
Server maintenance
Network administration (T1 and frame relay technologies)
Computer building
Router configuration
Novel Netware 5 administration
On-Call support
Connecting new machines to jackpot server
Running accounting reports
Troubleshooting offline machines
Verizon Wireless, Dublin, OH September 2000-July 2002 Customer Support Representative
Responsibilities:
Assisted cellular customers: handled billing questions and disputes, updated services plans, renewed contracts, and ran credit checks for new accounts
Provided technical support: upgraded cell phones, troubleshot problems with cell phone service, filed escalation tickets regarding coverage issues
Documentation of all actions taken
Customer retention and sold add-on services
Mentored new hires
Trained fellow representatives on new computer applications EDUCATION & CERTIFICATION:
CompTIA A+ Certification
September 2020
TestOut PC Pro Certification
October 2020
Associate of Applied Science in Networking Design and System Support Rio Salado College - Tempe, AZ
October 2019-August 2020 - 3.94 GPA
Associate of Applied Science Degree, Addiction and Substance Abuse Rio Salado College - Tempe, AZ
September 2007-July 2018 - 3.94 GPA
Associate of Arts Degree (focus in Psychology)
Rio Salado College - Tempe, AZ
September 2007-March 2018 - 3.94 GPA
High School Diploma, College Preparatory
Grove City High School - Grove City, OH
September 1991-June 1995
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