OLALEKAN OLAGOKE AKINTUYI

CONTACT RESUME OBJECTIVE

To acquire a position within the field of information technology/customer support with a company that will allow me to demonstrate my skills, knowledge, and desire to grow as an individual.

Email: adhd4f@r.postjobfree.com

Phone: 080********

Address: 5 Moricas Avenue, Olajumoke

close, Alagbole, Berger.

SKILLS

Desktop Support

Empathy

Microsoft Office

Adaptability

Clear Communication

Time Management

Critical Thinking Handling

Effective Listening

Leadership

Customer/Technical Support Engineer

Microsoft (Tek-Experts)/ March 2017 to June 2020 .

• Providing help and answer via Telephone, email, and chat to customer technical issues through identification of problem itself, research on answers and subsequently provide resolutions.

• Guidance of the customers to support them in becoming more productive.

• Support in the development of procedures to train and educate the customer on how to properly use the product.

• Communicate clearly and effectively with end users, colleagues and management to quickly resolve issues and ensure customer satisfaction.

• Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades

EDUCATION

EXPERIENCE

B.Sc. / Microbiolgy

IT SUPPORT TECHNICIAN

Brooks and Blake Nig LTD/ January 2016 - April 2019

• Installing and configuring computer hardware, software, systems, networks, printers and scanners

• Monitoring and maintaining computer systems and networks

• Responding in a timely manner to service issues and requests

• Providing technical support across the company (this may be in person or over the phone)

• Setting up accounts for new users

• Repairing and replacing equipment as necessary

• Testing new technology

Referee

Available on Request

Contact this candidate