Forward thinking and eager to perform to the best of his abilities, a team player who excels at communication and can also assume leadership roles when called upon. At the same time, can work independently and adapt quickly, takes accountability and can react to stressful situations when needed.
SKILLS & ABILITIES
Highly Proficient computer knowledge, utilizing programs such as Microsoft Excel, Word, PowerPoint, Windows 7/10, Adobe
Proficient user in Xactimate software
Can provide exceptional customer service, in person/over the phone
Organized with documentation
Provides mentorship and guidance to peers
Can quickly build relationships with third parties
Quick learning curve with technology
Owner, EnGioiable Professionals LLC
Duties include consulting and inspecting commercial and residential structures throughout the entire region, to include but not limited to MA, VT, ME, RI, CT, and NH. Schedules appointments in a timely manner with customers and adjusters to ensure that the claim process is not delayed. Maintains constant interaction with policy holders and adjusters via email/phone and in person throughout the region, while communicating observations to ensure that their damages are properly documented. Generates reports depicting findings which are mapped out on diagrams so that the damages can be properly repaired. Would handle the explanation process in detail, and discuss severity of damages related and not related to the claim damages. Often referred to as a customer service extraordinaire by adjusters and customers, by maintaining regular communications with them and reaching out to them at a moment’s notice in times of need and would make myself available for any assistance I could provide to them as well.
Flexible, able to handle multiple situations that involve various factors, including but not limited to, time management, providing critical information to adjusters and customers at all hours of the day
Inspected commercial and residential structures and generated estimates via Xactimate
Managed job files, ensured accuracy and billed in a timely manner
Interacted and communicated with adjusters and customers’ while meeting their needs and requests
General Manager, Servpro of Marlboro/Concord/Nashua/Merrimack
Responsible for scheduling/coordinating the production schedule, which included customer visits, dispatching crews to new job losses, and or equipment pickups. Dealt with customer relations and worked directly with various insurance providers to ensure that the remediation process was completed in a timely fashion. Writing estimates daily with Xactimate software for insured customers and uninsured/self-paying customers.
Certified Asbestos Inspector/Refresher; pursuant to Title II of the Toxic Substance Control Act, 15 U.S.C. 2646
Licensed Asbestos Inspector for the state of NH/MA
Certified in Mold Investigation and Remediation
IICRC Certified in Applied Structural Damage
IICRC Certified in Water Damage Restoration
IICRC Certified in Fire & Smoke Restoration
IICRC Certified in Commercial Drying Specialist
Earned Lead-Safe Renovator - Supervisor Refresher Certification
Certifications acquired attending courses at IEE (Institute for Environmental Education) and Servpro Corporate Headquarters
Security Forces Staff Sergeant, United States, Air Force
Operated and controlled the largest law enforcement presence in the Pacific Command, located at Kadena AB, Okinawa Japan. Dispatched and responded crews to emergency situations to protect DoD assets vital to national security. Deployed to the kingdom of Saudi Arabia where base defense was provided in support of Operation Enduring Iraqi Freedom. Maintained a Secret Security Clearance while protecting protection level one resources (nuclear weapons).
•Ensured all reports and projects were completed in a timely manner.
•Managed twenty employees responsible for the security of nuclear assets.
•Ensured my team’s adherence to strict security protocols
•Mentored and trained junior airmen.
University of Massachusetts Lowell, MA
Bachelor of Business Administration-Business Management
Diploma, December 2019
Northern Essex Community College, Haverhill, MA
Associates of Business Administration-Business Management
Diploma, May 2012