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Customer Care Manager

Location:
Abeokuta, Ogun State, Nigeria
Posted:
October 29, 2020

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Resume:

ADEREHINWO ENIOLA OLUWASHINA

**, ******* ******, *** ***** Bus Stop, Ijeshatedo, Surulere, Lagos.

Mobile: 080********, E-mail: adhd15@r.postjobfree.com

OBJECTIVE:

To be part of a result oriented team where I can contribute optimally to organization

Objectives/goals and rise to the pinnacle of my career.

WORK EXPERIENCE:

1.Brone Positioning & Survey Limited July – December 2014.

Position: Geophysicist (Undergraduate Internship)

Project: OML 113 (AJE 4) Offshore

Responsibilities:

Support field engineers in recommending ways to acquire the best dataset.

Cleaning of data anomaly acquired from the field.

Perform quality control, monitoring and interpretation of geophysical data.

2.Film House Cinemas December, 2015 - March, 2016

Position: Team Member

3.NYSC

Somorika secondary school, Somorika,

Akoko-edo, Edo state. April, 2016 – March, 2017

Responsibilities:

Academic Teacher- Chemistry

4.Presiding Officer (Ad-hoc staff),

Edo state Governorship election. September 28, 2016

5.Film House Cinemas March, 2017 - August,2018

Position: Team Member (Customer service rep)

6.Film House Cinemas August, 2018 - February, 2019

Position: Team Lead

7.Film House Cinemas (Surulere) February, 2019 – July, 2019

Position: Cinema Manager

8.Film House Cinemas (Samonda) July, 2019 – August 2020.

Position: Cinema Manager

Responsibilites:

Ensures the overall financial success of the cinema.

Ensures all budgets and targets are met.

Ensures all health and safety regulations are adhered to by every member of staff.

Controls the day to day cinema activities and drives exceptional cinema experience for our guests.

Takes ownership of the daily cinema operations, implements strategies to improve gross margins, mentoring team members to deliver a best in class service and performance.

Prepares weekly performance schedules, weekly and monthly KPIs, salary sheets.

Takes the team on monthly trainings on emergency drills, excellent guest service, portion control and team performance.

Ensures and carry out 100% compliance on all paper works.

Sends in daily, weekly and monthly reports on admissions and all concessions.

SCHOOL ATTENDED WITH DATES:

Federal University of Technology, Akure. 2010 – 2015

Aladura Comprehensive High School, Lagos. 2000 – 2006

Imam Shuaibu Nursery & Primary, Lagos. 1993 – 1999

QUALIFICATION OBTAINED:

Bachelors of Technology in Applied Geology (B.Tech.) 2015

Senior Secondary School Certificate 2006

PROFESSIONAL CERTIFICATION

Professional Health, Safety and Environment officer (HSE) 1 and 2 level certificate.

Professional Project Management certificate.

First Aid training.

SKILLS:

Strong organizational skills, creative problem solver with apt attention to details.

Good verbal and written communication skills.

Ability to manage multiple tasks under pressure

Excellent Customer relationship skills

SOFTWARE SKILLS:

Proficient with Microsoft office packages

Proficient with Sonar-wiz, Global mapper software.

HOBBIES:

Traveling

Listening to music

Watching football.

REFEREES:

Available on request



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