Customer Service Office
Resume:
ELLAINE JASMINE CRUZ
*** ***** ****** ****** *, Limay, Bataan, 2103
LANGUAGE
English
Filipino
Organization
Team Player & Leader
Problem Solving
Interpersonal
Intrapersonal
Customer Service
Hospitality
Tolerant and Flexible
Personal Grooming
Timebound
*********@*****.***.**
Linkedin.com/jasminecruz
PROFILE SUMMARY
An experienced customer service agent for with over 2 years in aviation industry. Demonstrated exceptional customer service, receiving positive feedback from passengers and commendations at workplace. Proficient in emergency situations, trained in Basic Passenger Service Course, and Basic Aviation Security and apposite in handling various situations during flight operations.
PROFESSIONAL EXPERIENCE
CUSTOMER SERVICE AGENT July 28, 2018 – present
Dnata Inc. (Emirates) NAIA Terminal 3, Pasay City
Greet and verify passenger’s documents making sure they are able to reach their destination
Check and tag baggage of passengers and assist them at the boarding gate
Adhere and apply strict security and safety regulations of the airline
Assisting unaccompanied minors and passengers with special needs as necessary
Handling customer requests, complaints and maintain an understanding and positive attitude even when handling upset customers.
SECRETARY Nov. 21, 2017 - June 29, 2018
RedWorld Realty and Property Management Corp. / Binondo, Manila
Make phone calls with regards to the bank transactions of the business owner
Assists the guests or client of the business owner
Present monthly reports of the expenses in the company and personal bank
NEWS WRITER Nov. 8 2016 - Nov. 1, 2017 Brigada Mass Media Corp. / Guadalupe Nuevo, Makati City
Construct news needed for the news programs
Make headlines for each segment
Report live Metro and Showbiz news nationwide
EDUCATION
Bachelor of Arts in Communication
Colegio de San Juan de Letran, Abucay, Bataan
A.Y. 2014-2016
Bachelor of Arts in Communication Arts
University of the East, Samson Road, Caloocan City
A.Y. 2010-2014
SEMINARS / TRAININGS ATTENDED
Emirates Service Standards and System
Dnata Training Center, NAIA Terminal 1, Pasay City; Emirates Office, NAIA Terminal 3, Pasay City / Jan. 21-24, 2019
Basic Passenger Service Course
Dnata Training Center, NAIA Terminal 1, Pasay City / July 2-27, 2018
Emirates Standards – Ticketing and Reservations
Dnata Training Center, NAIA Terminal 1, Pasay City; Emirates Office, NAIA Terminal 3, Pasay City
KEY SKILLS
AWARDS
BEST FEMALE NEWS ANCHOR
March 2, 2016 / COMMFEST 2016
OUTSTANDING SPEECH COMMUNICATION
March 23, 2013 / Speech Communication
CHARACTER REFERENCE
Ms. Alma Luz Abellanosa
Airport Services Officer / Emirates – Manila Station
Ms. Catherine Hernandez
Station Duty Officer, Customer Service Department / Dnata (Emirates)
Mrs. Leonilda Navarro-Malicdem
Director, News Department / Brigada Mass Media Corp.
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