RESUME

Contact Information

Name : Swapnali Salvi

Address : B/186 Laxmi Cottage, Dr. Ambedkar Road, Parel - 400012

Mobile No : 009***********.

E-mail Id : adhcrz@r.postjobfree.com.

Date of Birth : 4 January 1991.

Sex : Female.

Citizenship : Indian

Passport Details.

Passport No. : U0694630

Passport Validity : 03/06/2020 to 02/06/2030

Languages Know (Speak, read and write):

English, Hindi, Marathi.

Academic Qualification:

H.S.C (2007 – 2008) Ruia College.

S.S.C (2005 – 2006) R. M. Bhatt High School.

Worked - Dnata

Designation : Customer Service Agent

Date Of Joining : 12th June 2018

Last Day Of Working : 13th May 2020.

Airlines Working On : Wizz Air, Azur Air, Ural Airlines, Condor, Flydubai,

Norwind, Aeroflot.

System Knowledge : Sita, Sabar, Dmacs

Roles And Responsibilities

Greeting and checking guest documents as per the TIMATIC.

Accept passenger’s bag as per the policy of the airline and the booking.

Sale emergency seat and Upgrades as per the airline charges

Special Handling – wheelchair requirement, Unaccompanied Minor, Medical Assistance, Inadmissible passenger. Meet and assist for VIP Passengers arrange lounge service for passengers.

Crew Counter – communicate for general declaration with respective airlines and once received update the same in the system. Once crew reports accept their bags and verify their ID with Company ID and print the General Declaration as per their requirement . Accept Load Master and Engineers on respective flights as passenger’s handover the boarding pass and GenDec and board them.

Coordinate with the transport to group crew on their respective flight parking lot and baggage department confirm the number of bags tag from the counter for respective flights.

If passenger bags are out of the measurement given as per the airline policy, we have to charge passengers for oversize bags.

Accept passengers as NOREC – NORECOED ON FLIGHT as per higher authorities.

Worked – Air India Air Transport Service

Designation : Jr. Customer Agent

Date Of Joining : 27th February’2017.

Airlines Working On : Air Mauritius,

Garuda Indonesia

Thai Smile

Air India International And Domestic Flight.

Roles And Responsibilities.

Pre flight work as in check mails, seating arrangements as per group / family/ pre request

for emergency exit

Order pre-flight meals as per the request of the passenger.

Greeting and checking guest’s documentation.

To check guests in using computer based system cross check visa and travel tickets as per the recruitment of airline and particular country, issue boarding cards and baggage labels as per the requirement of airline policy.

Handle special situations and conditions E.g – Flight Disruption / Cancellation / Overbooking.

Apply airline regulations which may involve charging excess baggage or up selling.

Assist passengers as needed through arrival and check in process including support for passengers with special handling, unaccompanied minor UM, VIP Passengers and passengers needing WCHR and STRETCHER CASE.

Coordinating and managing staff around the aircraft during its stopover.

Effectively assist guests with their experience of travelling through the airport.

Adhere and apply strict security and safety regulations.

Process the passenger to the boarding gate – coordinate with the crew security clearance for boarding.

Process for the Immigration Clearance and do the documentation as per the requirement for Immigration requirement.

Write EGM number and ROT No in customs register and take signature of custom officer and submit one copy to custom and one for filling purpose.

Doing post flight work – filling as per the sequence set by airline. Send required mails, calculate excess baggage, scan all receipt and cc copy if paid by card, submit in banks and put in the airline record the same mail to headquarter.

Effectively handling mishandled baggage queries of guests using World Tracer.

Trainings :-

Ram Safety Training

Dangerous Goods Training (For Categories 7,8,9,10 & 12)

Aviation Security Training

Software :

Saber ( Semi-Automated Business Research Environment)

Dcs (Departure Control System For Air India Flights)

Amadeus Altea System.

Dmac

Organization : Podar Education Network.

Job Profile : Senior HR. Assistant.

Job Responsibility : Maintaining Records, Maintaining LWP, Salary Process

Attendance of the employee, and all the Operational Work, Update in payroll software.

Transferred as Office Assistance of Ms Swati Vats

Maintain her schedule meeting,

Timetable as per her requirements

Maintain her credit cards bills and petrol bill as per company policy

Revert to emails as per her guideline.

Organization : Cambata Aviation Pvt. Ltd.

Designation : Assistant Supervisor.

Date Of Joining : 23rd July 2012.

Last Day Of Working : 10th August 2015.

Airline Worked : Cathay Pacific Airline.

: Kenya Airways

: Esrael Airline

: Etihad Airways.

Trained With Saber, Altea Software Along With World Tracer System

Job Responsibility

Pre Flight – Check Mails, Date Folder, Pre Seating, Pre Order Meal For Flight, Informe Bay Gate To Catering, Fuel Order, Engineers, Security Person.

Check In-Passengers,

Document Check,

Clearing Customs Goods,

Handling Unaccompanied Minor,

Taking Flight Clearance,

Handel All Query Of Passengers.

Fill Ahl In World Tracer System.

Post File Work – Filling, Mails To Headquarter, Excess Baggage Record And Documentation Of Flights

Professional Qualification:

Organization : Welingkar Institute Of Management.

Job Profile : Receptionist.

Job Responsibility : Handling Telephonic & Walk-Ins Enquiry, Guiding Students For Enquiry,

Contact Faculties For Lecture Schedule.

Job Durations : 1 Year 6 Months

Others Qualification:

Bacis Computer Knowledge

Telephone Operator In 2009

Completed One Year Of BTech (Hnc) In Aviation, Hospitality & Travel Management.

Achievements:

4th National Open Jr. & Sr. Takewondo Championships In 2007 As Competitors.

Gold Medal In Krida & Yuvak Seva Sanchalanalaya, Maharashtra State In Mumbai District (2007-2008).

Shoran Black Belt In Indian Takewondo Martial Arts In 2006.

20th Senior Men & Women Championship 2006.

Bronze Medal In Krida & Yuva Seva Sanchalanalaya, Maharashtra State In Mumbai District (2004-2005).

Champ Attended:

Shotokan Karate Associates – Kathmandu (Nepal) In 2006.

Shotokan Karate Associates – Kathmandu (Nepal) In 2005.

Interests:

Swimming, Taekwondo

Personal Strengths:

Ambitious, Hardworking And Good Teamwork.

Contact this candidate