Desktop Support Medical Billing

Lisset Reyes

Miami, Florida, United States

******.*****@*****.***

linkedin.com/in/lissethelpit

Summary

Technician applying knowledge of different operating systems and computer hardware to ensure the best customer satisfaction. Taking incoming phone calls, applying diagnostic techniques, demonstrating strengths in rapidly diagnosing, troubleshooting and resolving client issues. Known for excellent problem-solving skills and patience in dealing with frustrated users.

Experience

Service Desk Technician

Artefacto Oficial

Oct 2017 - Feb 2019 (1 year 5 months)

• Helped customers identify and resolve issues regarding general computer problems, printing, internet access, emails, network drives, remote connections, smartphone settings, etc.

• Maintaining files, and computerized accounting databases.

• Demonstrated the ability to analyze, develop and implement technological solutions using so ware, client/ server architectures, databases, and Microso Excel advanced functions

• Assisting with Quick Book to ensure all data is entered correctly

• Performing debit, credit and totals for client's accounts on computer spreadsheets, using Excel.

• Troubleshooting, installing and upgrading the so ware applications and operating systems on network attached computers.

System Support Specialist

Sunset Physiotherapy Center

Apr 2013 - Oct 2017 (4 years 7 months)

• Worked with vendor support to resolve technical problems with desktop computing equipment, so ware and IT related hardware.

• Oversees and ensures accuracy of coding; codes services provided utilizing MediSo along with ICD-9 and ICD-10 coding

• Communicates with payees to answer questions and provide additional supporting documentation

• Assisted the users with the installation and configuration of desktop/laptop computers and peripheral equipment and so ware within established standards. System Technician

SYSTEMTS AND TECHNOLOGIES CENTER (STC)

Sep 2009 - Dec 2012 (3 years 4 months)

• Troubleshot IT related issues (hardware, so ware, network, peripherals)

• Conducted online research, and diagnostic activities to investigate and resolve problems with hardware and so ware

• Provided first point of contact support to end users with professionalism, timeliness, and Lisset Reyes - page 1

accuracy

• Maintain and report hardware inventory on a monthly basis in accordance with corporate requirements

• Provided first level assistance for defined problems and escalated tickets as necessary.

• Provided assistance with office moves and installation of laptop/desktop workstations

• Provided so ware troubleshooting and administration for proprietary so ware as well as Microso Office, Windows 7, Internet Explorer, Java, and Adobe. Education

New Horizons Computer Learning Centers of South Florida - Miami Center Information Technology Program

2017 - 2018

CompTia A+

CompTia Network+

MST-50331-Windows 10 Enterprise Desktop Support

MCSA Server 2012

Cisco Certified Network Associate (CCNA) Composite CompTia Security+

New Horizons Computer Learning Center, Miami – February 2018 Universidad de las Ciencias Informáticas

Bachelor's degree, Computer Science, 5, Computer Science 2004 - 2009

Licenses & Certifications

Scrum Foundation Professional Certificate - CertiProf 915***********

CompTIA A+ ce Certification - CompTIA

Issued Oct 2019 - Expires Oct 2022

COMP001021566171

Skills

Network Administration • So ware Installation • Service Desk • System Administration • Troubleshooting • Microso Office • Mac & PC platforms • Mediso • QuickBooks • Medical Billing Lisset Reyes - page 2

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