Customer Manager

PERSONAL MEMORANDA

KalluBhai Yadav (Mahesh yadav)

House No-2551 Street no-E-2/66

Molar Band E.x.t.n,

Badarpur Border

New Delhi-110044.

Email ID: ****************@*****.***

Mobile: - 077********

Carrier Objective

Seeking excellence in the chosen professional field through self-motivation, hard work and segmentation of core skills requires for effectively delivering the goods. Believe strongly in the concept of work through positive motivation. The career planning consists of effective implementation of given task and responsibilities

Professional Experience: - [WIPRO]

Company Name : - Vayam Info Solutions Private Limited

Location : - Noida,Sector 16

Position : - TSG Engineer

Time Duration : - 30th September 2017 to 15 May 2020

Job Responsibilities:-

Calls to customer for confirmation of him/her network issuees resolved or not

Check properly information on system likes customer value,customer SR date and SLA date

Check customer's HLR,VLR, customer data packs active or not,check check 3G 4G active or not,check device on unified desktop application.

Check customer address on google map and find customer's nearest network to allign survey team on customer’s problematic location.

After survey team's revert we called to customer to update him latest update

We suggest customer to basic troubleshooting in case of APN setting and more than one location network issue,

We suggest preferd networ which is best for customer as per location after check on unified desktop application .

Communicate with customer Technicaly and based mentioned remarks with carefully.

Manage those customer who they some time Irritated

Maintain excel sheet daily productivity and quality score.

Make again calls when one time customer unreachable in gape of 2 hours.

Close the complains when customer's issue resolved in based on survey team's revert and voice of customer when he/she is agry to close the complaint

Experience: -

Company Name : - Adani Hazira Port Pvt Ltd.

Location : - Surat,Gujarat

Position : - Computer Operator

Time Duration : - 5th March’2017 to 25th September 2017

Job Responsibilities:-

Operate APMS System to manage port

Check On Delevery Order permits’s date,time, Validity,location to loading and unloading process.

Before generate the gate pass above process recomended

Check all details before generate pass likes quantity,location,vessel name,sub DO &party name and party’s Bill Of Entry numbers

All black listed vehicle managing and collect receipt to verifying vehicle

Checked &Verifying all types of vehicle’s Documents likes Driving Licence, P.U.C, R.C book

Manage all entries in Excel sheet daily

Manage all driver when they are line for gate pass

Manage mails

Manage phone Calls

Preparing sheet in MS excel of all process.

Check dispatched materials and make decision to allow permission truck to loading

Communicate with the DSO and party manager to order & ensure to resolve issues.

Experience: -

Company Name : - GUJARAT GAS PVT LTD

Location : - Ankleshwar,Gujarat

Time Duration : - 12th june’2016 to 6th january 2017

Process: Gujarat Gas Pvt Ltd

Profile: supervisor

1) Collect data for new gas line plumbing installation connection from project manager. Find home location for plumbing. Decite routs for line installation.

2) After installation supervised by supervisor likes line colour,clamps,screws,meter’s inlet outlet,meter position final checked by supervisor

3) Second team completed Ground Connection then all connection’s leackage checked under third party inspector, supervisor and welder.

4) After leackage checked TPI checkes whole connection like colour,line alignment,routs cementing nut,screw exetra.then prove its ok or not.

5) Conversion by other supervisor

Gas line started by supervisor and provide instructions for customer by supervisor all details in deeply.

Generate the reports and mail report on Gujarat Gas pvt ltd officer for bill generation.

Education Qualification: -

10th passed from G.S.H.S.E.B Board.

12th passed from G.S.H.S.E.B Board

Diploma IT Passed from Gujarat Technical University (3 Years)

Computer Skills: -

Well versed with MS Word, MS Outlook & MS Excel, MS Powerpoint

Proficient in E mailing & Internet

Basic Fundamentals, Ms Office,tally erp9 and Internet knowledge.

Personal Information: -

Name : KalluBhai yadav

Father’s name : Mr. Harilal

Date of birth : 7th Mar’1987

Sex : Male

Marital Status : Married

Nationality : Indian

Strength : Confident, determined, and Hardworking

Ambitious, Integrity of character

Hobbies : Listening Music, Reading

Language Known : Hindi,English & gujarati

Good understanding of Human Behavior, keen desire to achieve Success, Self Discipline, Optimistic attitude, Good planning skills, spirit of team work and cooperation. Adaptability and learning ability, believe only in results, regular and punctual.

…..I am able to provide good reference if required……. (Mahesh Yadav)

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