Customer Relations

Francesca Pajuelo

661-***-**** • ***** Madrid Place, Castaic, CA 91384 • **********@*****.***

SUMMARY OF QUALIFICATIONS

● Excellent interpersonal and communication skills, and a demonstrated willingness to work in a team environment with diverse faculty, colleagues, and people of all ages.

● Proven ability to multitask and adapt while under pressure in various situations.

● Outstanding communication skills with a focus on customer relations.

● Ability to listen intently and thoroughly help solve complications that might arise in customers.

● Ability to interact fluently with customers in Spanish and English. WORK EXPERIENCE

Instructor - Kumon, Copper Hill Dr December 2017 - March 2018

● Performed all company procedures including teaching young students reading and math, specific kumon learning techniques, etc.

● Worked closely with team members to create a welcoming atmosphere for students to learn and progress in kumon.

● Strong communications skills by demonstrating honesty and integrity in all parent and student interactions

● Worked efficiently and effectively, in grading papers and instructing students so all students and workers left kumon on time at the end of the day.

● Consistently trusted in teaching difficult children, in order to direct them onto the right track of learning.

Receptionist - COC Library, Rockwell Canyon Dr December 2019 - April 2019

● Performed all company procedures including greeting clients as soon as they arrived, helping them with any questions they had and organizing library records and books.

● Strong communications skills by demonstrating professionalism and hospitality in all customer interactions.

● Worked collaboratively with diverse groups of people and established ongoing relationships.

● Demonstrated exemplary memorization skills while helping students find textbooks and sources throughout the school library.

EDUCATION

College of the Canyons - Biology - Expected Graduation - May 2021

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