Manager Customer

Joshua M. Cress *********@*****.***

*** ****** ***** **** * Myrtle Beach SC 29588 tel: 267-***-****

EDUCATION: HORRY-GEORGETOWN TECHNICAL COLLEGE

Associates Degree in Nursing, Graduation: June 2022

Major: Nursing

Selected Courses:

Public Speaking Financial Accounting

Anatomy and Physiology Biology

ACTIVITIES & AWARDS:

Volunteer, PAWS Animal Shelter, Sept 2013-Present

Volunteer, Pegasus Riding Academy, Sept 2009-Present

EXPERIENCE: Comcast, Philadelphia, Pennsylvania September 2019 – September 2020

Small Business Service Manager

Retain small business customers and upsell services, responsible for over 100k in sales/retention a month.

Highest retention rate of customers wants to disconnect (99.2%) and highest customer satisfaction scorecard (98.7) in entire division.

Put in charge of coming up with ways to improve customer experience and retain our small business customers for our entire department during the global pandemic.

Latinos Grocery & Restaurant, Bensalem, Pennsylvania June 2016 – June 2019

Manager

In charge of running all day to day operations of family owned grocery store.

Client relations: Establish new customers every day and uncover new markets, while maintaining close ties to existing customers and the community.

Run the kitchen and serve customers who would come in to dine, ensure that every customer got their order correctly and quickly, also that they had a good dinning experience.

Adobe Cafe, Philadelphia, Pennsylvania September 2015 – October 2018

Server

Customer service: Greet and assist customers in a friendly and professional manner. Ensure a good customer experience

Accurately take customer’s orders, explain the menu and make sure there experience is great form beginning to end.

Balance many tables during busy happy hours with other server duties, making sure the restaurant is in order.

SKILLS & LANGUAGES:

Fluent in both English and Spanish

CPR certified

Excels in technology

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