Manager Administrative Assistant

Kelly A. Henry

520-***-**** **** Tubana Beach Lane

**********@*****.*** Las Vegas, NV 89141

EXPERIENCE

Estancia Apartments, HSL Asset Management, LLC

Tucson, AZ May 2012 – Nov 2019

Community Director

Accountable for all property operations

Ensured that all rents were collected and promptly posted, taking appropriate legal action when necessary

Proven excellence in resident retention; able to maintain an average physical occupancy between 93-98%

Responsible for formulation of annual budgets and operating within budget limitations and guidelines

Developed and submitted required daily, weekly and monthly reports to Corporate Office

Conducted regular property walks and inspections of buildings and grounds for safety and community upkeep

Responsible for overall direction, coordination, and evaluation of the maintenance department

Proactively conducted Outreach marketing in the local community to help increase occupancy and bring community awareness

Human Resources coordinator, responsible for all hires, terminations, training, motivation and discipline

Supervised 4 on-site staff members

Resolved resident complaints and issues

Managed the coordination of make-ready units with vendors and maintenance staff and conducted unit inspections for quality assurance prior to move-ins

Emphases on maintaining/increasing occupancy levels and monitored market trends, traffic and upcoming lease expirations/renewals

Georgetown Apartments, MEB Management Services

Tucson, AZ Mar 2011 – April 2012

Community Director

Accountable for all property operations

Responsible for rent collections, and accurate and timely bank deposits and financial transactions

Monitored maintenance staff activities, ensuring all service requests are were handled promptly and unit turns were completed as scheduled

Conducted evictions as required on delinquent rents and filed delinquency reports

Maintained accurate employee attendance and payroll records

Responsible for accounts payable, ensuring invoices are submitted for payment on a weekly basis

Conducted outreach marketing initiatives in the local community to help increase occupancy rates

Kelly A. Henry

La Hacienda Apartments, MEB Management Services

Tucson, AZ Oct 2010 – Mar 2011

Assistant Community Director

Assisted community manager in all aspects of daily operations

Processed applications, including credit screening, and rental/employment verification

Collected and processed monthly rental payments and reported banking deposits to corporate office

Responsible for delinquency reporting, preparing and delivering resident notices for outstanding rental payments

Showed available apartments, toured community amenities and grounds to prospective new residents

Assisted in coordination of make-ready units with vendors and maintenance staff

Maintained accurate lists of unit make-ready dates and availability lists for leasing staff

Worked with on-site manager towards resolution of resident complaints or issues

Worked toward maintaining/increasing occupancy levels and monitored market trends, traffic and upcoming lease expirations/renewals

Summerlin Villas Apartments, Presidio Realty, Inc.,

Tucson, AZ Nov 2007 – June 2010

Leasing Consultant

Provided detailed property information to prospective residents and encouraged retention of current residents by providing ongoing, courteous and professional service

Front desk duties included answering phones, greeting prospective residents, assisting vendors and customer service

Application processing included credit screening, and rental and employment verification

Prepared new leases and renewals in accordance with property standards and regulations

Maintained detailed and well organized resident files

Prepared resident service requests and followed up with maintenance on status of all requests

Followed-up with prospective residents to help increase occupancy levels

EDUCATION

Shasta Union High School - High School Diploma; studied language and art - 1980 - 1983

SKILLS/TRAINING

Superior critical analysis skills, highly self-motivated and enthusiastic

Able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action

Proficient in Windows, MSOffice, Word, Excel, Outlook, YARDI, and YieldStar Software

Excellent in Customer Service, Multi-family Housing Management, Accounts Payable, Budget Management, mentoring and training as well as a host of other management and leadership related skills

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