Manager Office Staff

Phone: 915-***-**** Email: ************@*****.***

Professional summary

Dynamic customer service professional experience in both call-center and retail store settings.

Productive relationship builder, excel at listening to needs, articulating company policies and creating solutions that provide value to clients/customers.

Highly professional dependable, reliable and able to perform duties with minimal supervision.

Professional skills

Skillful in handling with computer programs such as Word, excel, PowerPoint, & access and outlook.

Great skill in the quality of verbal and written communication skill.

Possess excellent interrelationship skill

Possess great motivational skill

Experience

Mckesson corporation

Insurance specialist

Contact payers to verify patient eligibility and product-specific coverage information.

Interface with physicians, advocates, patients, and manufacturer representatives to obtain and provide drug-specific coverage information.

Provide prior authorization assistance as well as claims assistance, including billing and coding instructions, to physicians and office staff.

Professional skills

GC services

Financial services/collections

Answering incoming telephone calls providing call completion and/or alternate solutions to the caller.

Deal with all customers calls, despite the degree of difficulty, in a courteous and business-like fashion.

Provide excellent quality customer service and do everything possible to resolve matter to caller satisfaction, within client guidelines.

Cornerstone staffing

Conducting calls and chats on a daily basis from store personnel to assist with resolution on issues in the order process flow.

Reach out to carriers as needed to ensure orders are completed in a timely manner as guests have a positive purchasing experience.

Sustaining strong computer knowledge and familiarity of software.

Contact this candidate