Employee Relations Executive Assistant
Resume:
Kunal Biswas
Hotel Operation Manager / Facility Manager / Executive Housekeeper with 12 years of experiences in delivering cost effective, High-performances in hotel administration and operation to meet challenging business demands.
EMPLOYMENT
2019 - Present GENERAL MANAGER OPERATIONS– Hotel GM Plaza
+Conducting supervision of common operations, repair and maintenance of hotel and departments.
+Developing guest relation, new vendors, OTA and new travel agents.
+Implementing various routines to maintain envelop and ground systems.
+Preparing annual operation budget.
+Motoring and updating inventory list of hotel.
+Procuring housekeeping, room amenities, linens and kitchen supplies.
+Introduced new HMS (DJUBO).
+Registered our hotel into FRRO website to foreign guest.
+Giving staff training.
+Recruiting operational staffs.
+Strengthen security of the hotel.
+Executing various constructions and operation works.
2018 - 2019 EXECUTIVE HOUSEKEEPER– Bowfin Resort
+ Ensured maintenance and cleanliness of the resort and surrounding areas on a continuous basis.
+Ensured appropriate and safe use of housekeeping chemicals, instruments and machines.
+Performed annual budget of housekeeping.
+Prepared daily schedules and roster.
+Assisted in relationship development with internal and external guest.
+Monitored and updated inventory list of housekeeping and linen for operations.
+Procured housekeeping supplies and equipments.
+Hired housekeeping staffs and gave proper training.
2017 - 2018 FACILITY MANAGER– Kolkata Facilities Management Pvt. Ltd.
+Responsible for making sure that building and their services meet that needs of the people that work in them.
+Took care of housekeeping, security and maintenance works.
+Made all reports and submitted to Property manager.
+Provided general administrative support.
+Acted and provided all sort of Executive Assistant support to my MD.
+Handled his Theatre group and NGO simultaneously.
2016 – 2016 HOUSEKEEPING FACULTY– Keertika Academt Pvt. Ltd.
+Taught basis housekeeping classes which was included theory and practical. It was under Government project named Pradhan Mantri Koushal Vikas Yojona (PMKVY).
+Prepared students for interviews by giving them proper grooming.
2012 – 2016 EXECUTIVE HOUSEKEEPER– International Institute of Science & Technology
+Ensured maintenance and cleanliness of the institute and surroundings on a continuous basis.
+Ensured appropriate and safe use of housekeeping chemicals, instruments and machines.
+Performed annual operational budget of housekeeping.
+Prepared daily schedules and roster.
+Monitored and updated inventory lists of housekeeping and construction items for operations.
+Procured housekeeping supplies and equipments.
+Hired housekeeping staffs and gave proper training to them.
+Given appraisal to housekeeping staffs.
2008 – 2011 HOUSEKEEPING FLOOR SUPERVISOR– Golden Park (A Boutique Hotel)
+Secured keys and worksheet to the assigned floor/s and spot checked each and every rooms whether it is fully prepared for resale or not.
+Informed if any maintenance works are pending or needed.
+Reported lost and found from guest room and from the assigned floor/s.
EDUCATION
2006 – 2007 PGDAOM – IHM
2000 – 2005 BACHELOR IN COMMERCE – University of Calcutta
1998 – 2000 HIGHER SECONDARY – K.K. Das College
1993 – 1998 SECONDARY – Khanpur Boys’ High School
CERTIFICATES
2005 CCHM Bansdhroni Youth Computer Centre
2001 BASIC COMPUTER Brainware
2020 VIDEO INTERVIEW TIPS LinkedIn
SKILLS
HOTEL OPERATIONS
HOTEL MANAGEMENT SOFTWARE
LEADERSHIP
STAFF RECRUITMENT
EMPLOYEE RELATIONS
GUEST RELATIONS
ADMINISTRATION
FACILITY MANAGEMENT
VENDOR MANAGEMENT
BASIC DIGITAL MARKETING
SOCIAL MEDIA PAGE HANDLING
PERSONAL
DATE OF BIRTH : 2nd October, 1981
CURRENT ADDRESS : #1362, 5th Main, 5th Cross, Prakshnagar, Bangalore-560021
PERMANENT ADDRESS : J/4, Kamdahari Banerjee Para, Garia, Kolkata-700084
LINKEDIN : https://www.linkedin.com/in/kunal-biswas
FACEBOOK : https://www.facebook.com/kunal.maxx
SKYPE : *****.****@*******.***
PASPORT : K4916323
HOBBIES
PLAYING AND WATCHING CRICKET
PLAYING AND WATCHING VIDEO GAMES
INTERNET SURFING AND LEARNING NEW THINGS
SIGNATURE
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