Service Customer

Amr Abdalfadil Abdalaziz Mohamed

Telephone : +971-*********

Birth Date : 23/03/1990

ADDRESS : School street menoufia city

Nationality : EGYPTIAN

Status : Single

Email : *************@*****.***

Objectives

I 'm seeking a challenging position in an organization, where my skills and long experience in Managing fast food Restaurants operation and Customers service combined together can be utilized to the benefit of the organization and to the benefit of my career, to work in a competitive environment that encourages innovative ideas, team spirit and hard work. I aspire to provide excellent results in all services rendered to further the goals of a growing company, while advancing my own training in the skills I have acquired and in customer relations. And assist in the service of a quality food & beverage product to Guests. To assist in the development of food & beverage products and services. To answer guest requests and resolve guest problems.

Innovative

Highly flexible and diligent in work

Pro-active and reliable

Strong leadership skills and service skills

Flexible and hard work with stress tolerance.

Communication well with my team work.

Capable of working as well as effective team work.

Have analytical skills.

Able to lead the team work to good results for our organization.

Computer

Education Background:

Technical Secondary School Diploma

Professional Experience

Madinat Jumeirah Alqasar

Date: Feb 2017 up to present

Position: Team Leader

Duties and Responsibility:

Cashiering

Making duty roster

Checking guest satisfaction

Handling guest complain

Training of new staff

Maintaining the cleanliness and orderliness of the restaurant

Making store requisitions

Making sure to maintain the monthly target achievement Sets customer service standards for the area and drives customer-focused culture by serving as a role model in resolving serious customer issues and training the RMs to meet or exceed customer service standards.

Tracks, analyses, and identifies root cause of customer complaints and leads management team to implement systematic solutions.

Supervise & follow up the daily Restaurants Operations to ensure the required standards of brand.

Continually looks for ways to improve restaurants performance & customer service.

Empower team to resolve customer complains.

Focus on customer satisfaction strategies, develop the needed action plans to maintain a high standard of services according to the operation manual.

Ensures food quality and 100% customer satisfaction.

Participate in Setting products development & new products plans in coordination with the Quality Assurance Department to maintain the progress in the business. Involve in projects improving quality aspects in the restaurants and involve and work directly with service providers and manage the projects with them.

Conducts regular team meetings as business review discussion.

Conducts inventory audits as required.

Follow up the audits rectifying actions plans are made with team involvement.

Follow up on the periodic maintenance of equipment, facility, and grounds using a preventative maintenance program.

Ensures local health and safety codes, and company safety and security policy are met.

Develop effective relationship with supporting departments (training, Maintenance, etc.)

Train new hired craw and assuring they can perform their jobs as per brand standard.

Able to successfully perform the essential functions of Business environment knowledge, Familiarity with organization procedures, Planning and organization, Critical thinking, Problem-solving orientation, Communication and networking, Negotiation and conflict management, Teamwork, Stress tolerance. And possess a good supervisory skill. Leadership skills & Management skills (planning, organizing, controlling). Developing team and create safe working environment.

Double Tree by Hilton Dubai

Date: March 2014 -Feb 2017

Position: Captain

Hilton Hurghada Plaza

Date: Jan 2013 - March 2014

Position: Captain

Preopening Iberotel Blue Marina Resorts

Date: August 2011

Position: Waiter

TRAINED SKILLS

Opening & closing Cashiering procedure in Outlet

Departmental Trainer

Leadership skills

Looking after Maintenance in the Outlet

Excel Training

Word Training

Outlook

Service Excellence

Certificate of food and beverage service skills training

Certificate of Hilton moments

Certificate of ONQ Training

Certificate of Lobster Ink Training ( LIT )

Bar training

Management development program 1.2

Languages Written Spoken

English Perfect Fluent

ARABIC Perfect mother tongue

Russian Basic Basic

Germany Basic Basic

Personal Interest.

Learning new languages from diverse nationalities and Traveling

UAE Driving license

Declaration

I do here by declare that above information given by me is true and genuine to the best of my knowledge.

Amr Abdelfadil

Contact this candidate